Hungary Job Openings
Personalbüro U. Herrmann
Customer Care Specialist (m,f) German remote
Budapest
FULL TIME
November 16, 2024
Location: Work from home, Hungary
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
- Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
- Navigate internal and external documentation and resources to provide world-class service
- Identify and escalate priority or unresolved issues to appropriate internal teams
- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
- Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
- Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
- Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
- Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere
REQUIREMENTS:
- Native or fluent in German (C1 level), with strong proficiency in both written and spoken communication
- Proficient in using standard PC applications
- Strong flexibility, professionalism, resilience, self-sufficiency, and reliability
- Excellent communication and teamwork abilities
- Understanding of credit card-related concepts
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Private health and life insurance
- Fully remote work from Hungary
- Working schedule: Mon-Friday: 8AM-8PM
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment - the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential.
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