Why this role matters

Global Voice Professional

• Coordinating activities associated with a customer order from the launch until the delivery of a One Voice SIP Trunking or related order. This role is the connection between the customer and the internal teams. Deep product and process knowledge is required to progress the orders with different internal teams.
• Acting as a SPOC for Account teams, Project Managers, Customers and internal teams (e.g. Number Management, Configuration team, etc.) to ensure One Voice GSIP orders are managed to a successful conclusion, this may involve attending meetings as needed to review progress and actions and to resolve any issues.
• Auditing the technical content of customer projects to ensure that they can be implemented and that there are no errors. Discuss and resolve any anomalies with the Order Entry team or Technical Specialist and Account Teams as necessary and agree the amended requirements.
• Launching the orders in Classic
• Making sure the One Voice GSIP orders are completed in time and taking necessary actions if the orders are not moving for various reasons.
• Being responsible to deliver the orders within the calculated Customer Commit Date and if needed, initiating the change of this date by requesting the relevant approvals to do so.
• Allocating the required Switch and Trunk in order to prepare the Configuration team’s work. If there are any system issues, following up with the relevant access support teams (r PACS, Classic, etc.) to resolve them quickly.
• Sending calendar invites for number porting and test & turnup activities (and chairing those meetings too if there’s a specific demand for that).
• Creating reports for a specific customer about their orders and joining regular meetings with other stakeholders to discuss the status of those if needed.
• The orders are being tracked in My SD by the Global Voice Professional so the high level status is always visible by anyone who might be interested.

The skills and experience you need

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