Why this job matters

What you’ll be doing

• Handling queries from internal and external customers.
• Owning, driving, communicating, updating and proactively representing BT in all domains of activities.
• Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements).
• Provide process improvement input wherever possible.
May do proactive jeopardy management.

• English on a fluent level is a must.
• German on a fluent level is a must.

• Ability to meet the customers’ needs in line with the business requirements is a must.
• Working with a cooperative and positive attitude in group settings to achieve common goals is a must.
• Taking the responsibility and takes care of the consequences of making a decision.
• Acting in advance of a future situation, e.g., making things happen, putting energy to solve the situation.
Good stress management skills in a fast-paced demanding field is an advantage.

• ITIL and Cisco troubleshooting experience is an advantage.
• Customer support experience is an advantage.
• Fresh graduates are welcome

The skills you’ll need

Our leadership standards