Key responsibilities include:

• Act as the 1st point of contact for all People Team enquiries that come through our case management system or over the phone, providing superior customer service to the People Team Business Partners, new hires and line managers in line with global Service Level Agreements;
• Escalation of complex queries & collaboration with relevant Business Partner to bring to closure
• Primary point of contact for questions related to People Team event driven processes e.g.; merit and bonus cycles, performance management and talent assessment.
• Provide 1st level employee relations and policy advice e.g. absence management.
• Coordinate the annual review and update of policies, procedures and information on the company intranet with Local People Lead to ensure compliance with local legislation and regulations. Documenting local People Team Standard Operating Procedures.
• Partners with People Team Business Partners on employee investigations including scheduling meetings, note taking and preparing reports.
• Reporting from HR Systems to generate offer letters for internal job changes, promotions and new starters and to provide required labour statistics.
• Play an active role in ensuring HR systems and processes are audited and kept up to date with accurate information.
• Provide onboarding support for new starters including obtaining references, proof of eligibility to work, new starter documents.
• Work with line managers to facilitate the probationary sign off process prior to end of probationary period.
• Supporting leaders and Business Partner with voluntary and involuntary leavers, including the administrative procedures to end the employment relationship.
• Build relationships with stakeholders across other People Team centres of excellence to problem solve and streamline processes.
• Support local and global projects and initiatives when required including ISO, GDPR and organization changes.
• Provide benefits admin support liaising directly with suppliers (e.g. Occupational medical service, recruitment agencies, event organisers, external payroll partner), regularly provide data to the external payroll specialist related to payroll accounting.
• Other ad-hoc tasks when required e.g. employment references, provision of data for client RFPs.
• Supporting our Talent Acquisition team with candidate screening and initial interviews in local language.

What are we looking for?

• Fluent (written & oral) Hungarian and English language skills. Other European language skills would be advantageous.
• Working knowledge of Hungarian employment legislation would be advantageous.
• Demonstrates strong customer focus.
• Solid experience multi-tasking in a fast paced, dynamic work environment.
• Employee relations experience/knowledge would be ideal.
• Good knowledge of Microsoft Office; Outlook, Power Point, Word and Excel with ability to create pivot tables and dig into data and present data visually.
• Experience of using Human Resource Information Systems – experience of Workday would be a bonus.
• Ability to build relationships with a geographically dispersed team.
• Passionate about people and curious about the role it plays in business growth.
• Self-motivated, proactive and a "can do" attitude.
• Able to think innovatively and creatively to find solutions.
• Strong attention to detail and very good communication skills.
• Ability to pick things up quickly, with appetite to learn and progress.
• Strong planning and organizational skills with ability to prioritise effectively.
• Able to work in an ambiguous, matrix structured environment.
• Able to use initiative to make decisions confidently and takes ownership and accountability.
• Shows flexibility to cover the office when required to ensure Monday – Friday cover.