People Services Manager Central & South Europe Manager (Fixed-term)

• Location: Budapest – Sanofi Business Operations, Váci Greens

About the job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible.

Ready to get started?

With respect to People Services (PS) in Budapest Hub, the following areas are covered

• Employee Life Cycle Management (ELC)
• Knowledge database and Query Handling
• External Workforce Management
• Global Learning Services
• Quality, Performance, Employee Master Data & Reporting
• Mobility Services

The geographical scope of this specific role is

• Hungary
• Poland
• Czechia
• Romania
• Greece
• Israel
• Ukraine

Main responsibilities

• Coordinate and manage employee life cycle activities with the various stakeholders relating to Sanofi entities within the perimeter and deliver the services as per their respective Service Level Agreements
• Create employee contracts, complete all required steps, coordinate with the various stakeholders to make an efficient and seamless on-boarding experience
• Manage the employee job change process in Workday and related systems
• Administer termination activities, coordinate collection of assets, offboarding activities
• Monitor data quality and identify potential issues and take pro-active measures
• Prepare periodic reporting and ad-hoc reports
• Managing query handling activities - support and service requests - according to agreed service levels
• Follow-up the resolution of queries in his/her perimeter, remind resolution teams as of L1 responsibility guidelines
• Contribute to Regional level performance reviews
• Ensure compliance of processes, transactions and reports with Sanofi policies and guidelines
• Monitor operational KPIs to pro-actively manage execution issues
• Build, document and transfer EE Core Model process knowledge (Level 6/7) relating to employee life cycle management
• Build and maintain Country Manual for L1 activities
• Provide Level 2 support for this sub-process as per the Customer Service process in Service Now and contribute to the Knowledge Database
• Supervise and coach team of ~10 team members
• Provide expertise and coaching
• Anticipate workload and allocate resources for effective and efficient delivery
• Active participation in the selection of new employees
• Evaluate employee performance, determine training needs, develop talent
• Address performance issues and make recommendations for personnel actions
• Shape and promote a culture of collaboration, trust, and teamwork, throughout the team through leadership and effective communication
• Focusing on employee retention and engagement, advises actions to management in this relation
• Motivate and reward employees by recommending salary increases, bonuses and promotions
• Makes, updates the job description of direct subordinates

About you

Experience

• Sound proven hands-on experience in HR functions preferably in an international multicultural environment
• Team supervision in a Business Services environment
• Strong understanding of the end-to-end HR process and activities
• Call Center/Query Handling Operations experience
• Knowledge Management experience with portal open for all employees and controlling the quality of delivered articles
• Experience in running HR services team within a Business Services organization

Soft and technical skills

• Good understanding of and hands-on experience with HR / Human Capital Management related tools & systems as e.g. Workday
• Awareness of data privacy rules (GDPR)
• Experience with Service Now or other case management tool
• Knowledge of Microsoft Office with advance level proficiency in Excel
• Experience with call center solutions and telephony, knowledge portal
• User level of Microsoft Office Suit (Excel, Word etc.)
• Good communication skills, attentive to customer needs & feedbacks
• Organized and structured to execute tasks according to deadlines, attention to details is crucial

Leadership

• Ability to work independently and take ownership of tasks and processes
• Ability to organize, prioritize and structure the tasks for oneself and direct reports
• Attentive to detail and works with precision
• Action oriented, delivery driven, change agent
• Ability to motivate team members and to help them develop
• Lead by example to deliver high quality service, customer satisfaction

Support to People Services Head

• Upon request, provides ad-hoc / regular support to People Services Hub Head in reporting, presenting, performing delegated tasks
• Upon request, represents Hub People Services in local initiatives with close cooperation with Hub Head and local P&C

Education

• Graduate or Master’s degree with HR or business administration

Languages

• Fluent in English and Hungarian as well. Knowledge of other European languages is a plus

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks’ gender-neutral parental leave
• Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days
• Join a great community & special event (Weekly Yoga/Pilates classes, Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Discover our Code of Conduct, that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document, before applying.

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