Why this job matters

What you’ll be doing

• Ensuring and monitor that appropriate action is taken to anticipate, investigate and resolve problems in systems and services
• Maintaining problem and task records to ensure that such problems are fully documented within the relevant reporting system(s).
• Coordinating with the internal Subject Matter Expert (SME) teams to guarantee assigned resources to work on Problems
• Making and driving root cause investigations, problem investigations, Managing RCA between technical teams
• Following up with appropriate SMEs to complete both corrective and improvement actions defined during RCA.
• Reviewing problems in conjunction with service level agreements to identify any issues and their impacts; specifies any required changes.
• Analysing and reporting of incident trend data to identify and eliminate root causes proactively
• Doing regularly reporting tasks according to the expectations.
• Home office is available in this role depending on further agreement
  

This role will suit you if you have the following skills:

• Ability to meet the customers’ needs in line with the business requirements.
• Focusing on the objectives and the required outcomes of the processes while delivering a service.
• Working with a cooperative and positive attitude in a group setting to achieve common goals.
• Communicating effectively and efficiently while adapting to your audience and getting the message through as intended.
• Ability to comprehend and to oversee various aspects of a problem or a situation.
• Taking the responsibility and taking care of the consequences of making a decision.
• Ability to find root causes of problems and to focus on their quick and efficient solution.

• Working experience in IT Service Management.
• Fluency in English both written and spoken.
• Understanding / Strong interest about network, voice IT products.

• English on a fluent level.

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