Overview: About Us

Carrier Commercial Refrigeration (CCR), a global leader in high-technology refrigeration solutions, is dedicated to providing sustainable and innovative solutions. With a strong commitment to environmental stewardship, we aim to improve the quality of life worldwide. Join our team and be a part of our mission to create comfortable and efficient environments.
Responsibilities:

• Supporting the resolution and arbitration of complaint quality issues together with cross functional team
• Maintaining and improving training for the users
• Create quality communications
• Follow up system data and do corrections
• Responsible for root cause analysis and implementation of actions for improvement
• Analytics, reporting
• Creation, review of quality documents
• Participate in quality project on global level (support factories and field service)

Qualifications:

• 
  Experience in Complaint Handling within the Manufacturing Industry: The ideal candidate should have a proven track record in managing and resolving customer complaints related to manufacturing processes. This includes investigating the root causes of issues, communicating with both internal teams and external clients, and implementing corrective actions to prevent recurrence.
• IT skills (Word, Excel, Power Point).
• English both written and oral
• Analytic, communication and problem solving skills

• Degree in Engineering
• ISO 9001 Internal auditor training
• Knowledge in quality tools
• German or local language
• ERP, Power BI

• A first call with our recruitment team.
• An interview with the Manager.