Hydro Global Business Services (GBS) is an organization that operates as an internal service provider for the Hydro group. It`s ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.


Service Now is a platform used globally in Hydro and is key for the delivery of GBS services within IT and Finance. Hydro is currently using Service Now functionality within ITSM, ITOM, Strategic Portfolio Management, Integrated Risk Management and capabilities from Core Services and Now Intelligence. The Service Now Enterprise Service Management team is responsible for application management for the Service Now platform.


Who are you?


You are passionate about staying ahead of new features within Service Now and you have a solid understanding of module interdependencies. You have a background in solution design, and you would like to contribute to technical decisions enabling our internal customers to get the highest possible value from solutions in Service Now.


You are a team player with strong interpersonal skills and a collaborative mindset both within and outside the immediate team. You like to take initiative and drive activities. Others perceive you as proactive, collaborative, result-oriented and structured.


Role purpose:


Our new Service Now Architect will be a trusted technical advisor and has a key role in defining Service Now related architecture and standards as well actual solution design. You will be assisting with design and implementation of Servicenow modules, applications, and custom functionality in addition to playing a key role in the implementation of Servicenow projects and enhancement requests.


The position offers great opportunities for professional learning, development, and exposure.


You will be a part of a highly competent, dedicated, and inclusive team, and we will offer you a competitive salary, as well as attractive pension conditions.


Responsibilities:

• Establish and manage Service Now technical governance and standards according to best practice, always ensuring scalable solutions
• Understand how different Service Now modules interact to ensure that configuration done in one area is not negatively impacting other areas
• Drive standardization
• Assist with the design and implementation of Servicenow modules, applications, and custom functionality
• Provide technical evaluation of demands against Service Now platform architecture, platform capabilities, and best practice
• Analyze and translate business information and technical requirements into architectural blueprints and functional design to match customer requirements
• Follow implementations from idea concept to deployment
• Facilitating requirements gathering workshops, validating solutions and test the interpretation of the client’s needs
• Participate in design and implementation of integrations between Service Now and other 3rd party enterprise applications
• Support the Service Now Enterprise Service Management team with operational- and project related Service Now activities
• Effectively manage key internal stakeholders

Requirements:

• Industry and project experience of 2+ years with Service Now
• Service Now System Administrator certification and/or and Implementation Specialist
• Some technical knowledge is highly desirable – programming: Javascript, SQL, etc.
• Experience working in an IT Service Management (ITIL) / Agile / Dev Ops environment
• ITIL Foundation as a minimum
• Have the drive and determination to learn and continuously share your knowledge with others
• Experience working with international teams and passionate about working in a fast-paced global environment
• Fluency in English
• Strong Analytical skills with a holistic solution focus – able to look at the bigger picture
• Service-minded with the ability also to challenge customer requests
• Adaptable and friendly nature
• Willing to travel upon need

Hydro offers:

• Working at the world’s only fully integrated aluminum and leading renewable energy company
• Diverse, global teams
• Flexible work environment/home office (hybrid)
• We provide you the freedom to be creative and to learn from experts
• Possibility to grow with the company
• Attractive benefit package

Hydro is heading in a new and exciting direction, and we depend on different perspectives to solve our tasks and meet customer needs. Building on our three core values – Care, Courage and Collaboration – we target a high performing and sustainable work environment based on inclusion of our differences.


Please apply online in ONE with your CV and optionally a cover letter .


If you have any questions, please contact:


Anita Baloni-Kovacs
Anita.Ghh.Kovacs@hydro.com