Hungary Job Openings
Deloitte
ServiceNow Business Analyst
Budapest
FULL TIME
September 4, 2024
General Information
Description & Requirements
- At least 2 years of experience in digital transformation deliveries
- Higher education degree (Bachelor or Engineer)
- Thorough understanding of ITILv4 concepts and relationships
- Knowledge of process modelling tools and methodologies
- Understanding of agile and scrum methodologies
- Strong written and verbal communication, and excellent presentation skills
- Ability to collaborate with people from different business areas with varying degrees of technical experience
- Knowledge of Service Now from the fulfiller/agent perspective
- Fluent English (at least C1 on CEFR scale), communicative German
Nice to have:
- Experience with one or more Service Now applications (ITSM, HRSD, ITOM)
- One or more Service Now certificates (CSA, CIS)
- Practical experience in process visualizing tools and methodologies like MS Visio, Mermaid, UML
- Liaison between the internal departments and the Service Now team
- Coordinate Service Now enhancement process in line with Service Management and business demands
- Capture business and user requirements and translate them into user stories
- Own the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements
- Ensure requirements are understood, developed, tested, and delivered to specification
- Represent project stakeholders throughout planning, development, and release processes
- Support tasks related to building, designing and maintaining materials to support design decisions e.g., process maps, user journeys, focus group feedback, change communications
- Create and maintain functional design documentation
- Work with stakeholders to drive adoption and deliver training
- Understand, analyze and continuously improve IT service management processes focusing on customer experience and efficiencies with use of Service Now
Your work relationships will be with:
- IT and non-IT stakeholders
- Service Now Product Owner, Architects, Developers and Testers
- IT Business Process Leaders and Service Managers
- Stable job in multinational company based on employment contract;
- Working in flexible hybrid model - partially from home and the office;
- Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, Linked In Learning);
- Structured onboarding process and Buddy program for new joiners;
- Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
If your resume is of interest to us, the recruitment will consist of several stages:
1. Short online interview / short phone interview with Recruiter.
You will receive feedback regardless of process result.
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