Account Delivery Executive - Capital Markets & Insurance

India Job Openings

Wipro Limited

Chennai

September 15, 2024

Chennai, India; Hyderabad, India; Bengaluru, India
GSH
3107035

Job Description

Role: Account Delivery Executive - Capital Markets

Location: Chennai/Hyderabad

The ADE role is a client’s trusted advisor overseeing successful delivery of IT projects and initiatives across service lines while also driving delivery led growth within the account. This is a strategic role with 2 -in-a box positioning with Global Account Executive.

This role typically requires a combination of excellent client management, technical expertise, and project management skills along with business development acumen serving customer delight. In addition to driving successful account management, it entails a special emphasis on excellence for an elevated delivery experience to the client across service lines. Assurance of right delivery solutions in a profitable manner is an integral part of the role.

Roles & Responsibilities:

Delivery Excellence

Solution assurance (right solution is proposed to deliver in a profitable manner)
Working closely with GAE to create new transformation agenda for the client.
Institutionalize delivery approach across SLs in the account.
Support & enable delivery excellence programs/initiatives to drive superior margins/client satisfaction.

Delivery Management

Client Trusted Advisor (Cx O/Cx O-1) from an execution standpoint and lead cross-/upsell services.
Delivery led growth (leverage the existing Delivery Team’s and identify, drive large deals support) by positioning Wipro’s capabilities.
Enable, drive, and support the Change request process (must be able to package it across Service Lines)
Manage key customer relationships (CSAT), deep dive on customer feedback and support.
Track delivery escalation & enable resolution.

Delivery Operations

Represent One Wipro Delivery view to the customer and GAE. Owns end to end accountable for customer transformation/program outcome) delivery for account in partnership with SL DMs
Leads and manages overall delivery for the account in partnership with DMs/delivery leads of SLs.
Drives account level forecasts, workforce strategy planning and execution.

Qualifications:

Educational Background

Bachelor of Engineering (minimum)
MBA is desirable.

SPECIALIZATION & Work Exp

15+ years of experience, Band (as per account size illustrated below)
Experienced in managing large multi-disciplined delivery globally.
Go to Market Experience desirable.
Must possess excellent client engagement & problem-solving skills.
Experienced in at least one or two Service Line offerings (Apps or Infra or Engineering)

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

We regret to inform you that this job opportunity is no longer available as it has expired

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