Ways of Working - Mandate 3 - Office/Field - Employees will work full-time from their base location.


About Swiggy:
Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.


From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.


About the role:


The operations team at Swiggy is responsible for delivering great customer experience through best-in-class delivery times and maximum serviceability. While we make our efforts in achieving these objectives, we also already have India's largest delivery fleet and we are heavily focused on ensuring a great DE experience. We hope to make Swiggy the platform of choice for anyone in the country looking for a delivery job.


Primary roles:


1) Daily data management and monitoring of reports published
2) Follow up and coordinating with city teams for different AI deployments eg) rains
3) Program management of team level projects with city AM-OMs for expecution
4) Analysis of data and raw metrics for projects picked up by CT Team
5) D-1 RCA of the cities assigned and ensure course corrections are deployed in coordination with city teams
6) Setting up new reports and sheets that is required to be published , building dashboards


Key requirements :
1) Proficient in MS office- excel
2) SQL & Snowflakes knowledge for building queries
3) Ability to work on analysis and key dashboards - Data oriented person
4) Has previous experience in programme management and coordination
5) Sound in communication & coordination - is a go getter


"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law"