Business Function
To deliver acquisition of “qualified” New to Bank (NTB) DBS Treasures clients through “need-based approach” and revenue performance by leverage product penetration opportunities through cross-sell of DBS products and services.
To manage & maintain the highest customer satisfaction and service levels through pro-active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product team
Key Accountabilities

• Conduct Events and activities to enable lead generation to assist NTB acquisition
• Implement “needs-based strategy” to attract New to Bank (NTB) Treasures clients in the assigned location/areas and actively engage them in new business opportunities.
• Drive incremental NNM leveraging CA/SA/TD Growth and revenue by cross selling Insurance, FX and Investments products.
• Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth
• Drive Cross Sell and PPC
• Drive and deliver exemplary customer service and uphold DBS service standards.
• Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding
• Embrace digital banking solutions and technological advancements to deliver highly efficient, swift, and precise services to customers.
• Ensure strict adherence to product and sales policies, procedures, and regulatory guidelines always established by the Bank and relevant authorities.

Job Duties & responsibilities

• NTB Acquisition – Acquire New-To-Bank (NTB) acquisition of CASA accounts with funded balances (TRV basis Gold, Silver, Bronze)
• CASA Avg. Bal/TD Net Growth – Generate net growth in average balance for current account/savings account (CA/SA) and Term Deposits (TD).
• Revenue: Generate new sales revenue from Insurance, Foreign Exchange (FX), and incremental CASA Net Interest Income (NII) up to M3 (month 3).
• Strategic Focus (Referral): generate referrals for strategic products such as Mortgages, Credit Cards sourcing, etc.
• Ensure internal and regulatory compliance and address operational risks if any
• To exercise appropriate due diligence while on-boarding and engaging with clients

Required Experience

• Minimum 4 years of experience in acquisition of NTB customers in Premium Banking/ Wealth category
• Sound understanding of financial planning and wealth management products in India
• In-depth knowledge of local market and competition
• AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage

Education / Preferred Qualifications

• Graduate / Post Graduate with MBA

Core Competencies

• Strong Relationship Management and influencing skills
• Self-driven and ambitious
• Good written and verbal communication skills
• Results-orientated & the ability to deliver results

Technical Competencies

• Sales and Business Development Skills
• Networking and Relationship Management
• Financial Acumen
• Due Diligence

Work Relationship

• Management of clients and prospects for acquisition and deepening of wallet share.
• Close interaction with Team Leader, City / Cluster Head, Treasure Service and Operations team to ensure consistent delivery of volume and revenue targets
• Close and regular interaction with Investment, Insurance and Forex Product specialists for effective to explore potential in existing book through joint engagement with clients

Mandatory Training

• GCAP (Group Customer Acceptance Policy)
• BCAP (Business Customer Acceptance Policy)
• AML (Anti Money Laundering) and KYC Guidelines
• PIP (Personal Investment Policy)
• ORM (Operational Risk Management)
• Information Security Policy

DBS India - Culture & Behaviors

• Performance through Value Based Propositions.
• Ensure customer focus by delighting customers & reduce complaints.
• Build pride and passion to protect, maintain and enhance DBS’ image and reputation.
• Enhance knowledge base, build skill sets & develop competencies.
• Execute at speed while maintaining error free operations.
• Maintain the highest standards of honesty and integrity.

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.