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Automation Field Trainer
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Opportunity:
The Automation Field Trainer role partners with Commercial Education, Roche Support Network, Marketing, and Sales management to identify key accounts and provide targeted training to laboratory staff before go-live and ongoing as needed. The primary duties include acting as the field training subject matter expert for Roche product portfolios across various domains, creating training plans for new and current customers, and offering complex training support for commercial pre-sales, project management, implementation, and execution of Roche solutions. Specialized advanced knowledge and specific training and certification are required, along with the ability to independently analyze customer needs and resolve issues. The position involves substantial variety and complexity, requiring originality and ingenuity. The role includes regular travel within the US and Canada, some international travel, and maintaining consistent attendance. It also emphasizes continuous improvement of the quality system and achieving quality objectives.

Key Roles & Responsibilities:
1. Tailored Customer Training: Conducts personalized training for all Roche solutions, training key operators on equipment, applications, IT products, and systems, including on-site training and re-training. Supports pre and post-training needs during product installation, implementation, and maintenance to ensure customer satisfaction and effective use of solutions.
2. Subject Matter Expertise: Acts as the training liaison and technical expert on all consultative, administrative, and technical matters. Uses scientific expertise to resolve complex customer issues and supports commercial staff and customers in pre and post-sales activities.
3. Curriculum Development: Collaborates with leadership to develop educational goals and technical specifications for content, ensuring materials are business-focused and meet technical training needs. Partners with account managers, field teams, and management to build comprehensive curricula addressing both short-term and long-term objectives.
4. Training Design and Feedback: Designs training activities, gathers feedback from customers and field teams, and contributes to content improvement. Actively participates in marketing and product development initiatives, ensuring customer experiences are incorporated into training materials.
5. Operational Standards and Support: Maintains training standards consistent with those at Commercial Education in Indianapolis, executes standardized training when not on-site, and shares best practices. Manages inventory, company property, and expenses, ensures timely documentation of service reports, and identifies opportunities for promoting Roche solutions and competitive consolidations.

Who you are:

• Bachelor’s degree in a related discipline or equivalent education and work experience
  
• 5 years of progressive experience within the diagnostics industry or other relevant progressive experience
  
• Advanced knowledge in an area of specialty as demonstrated through an advanced degree and/or in-depth technical experience in the support of laboratory clinical chemistry, immunology, information technology, molecular, tissue and/or automation systems
  
• 75% Travel
  

Preferred Qualifications:

• Experience with preanalytical and analytical chemistry and immunology platforms including cobas 8100 and/or CCM
  

Additional Information:

• Field/Flexible Work Environment Position (FWE) with planned/unplanned travel required within NAM (US and Canada.) Some international travel is also required.
  
• Regular and predictable attendance is an essential function of this highly responsible position.
  
• Relocation benefits are not provided with this position.
  
• A company car is provided with this position.
  

The expected salary range for this position based on the primary location of Indianapolis is $91,100 - $169,100. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Benefits

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.