BC Forward is looking for Care Coordinator II (Remote) in Indiana EST
About BCforward
Established in 1998, BCforward, a Black-owned firm headquartered in Indianapolis, IN, pioneers workforce management and digital product delivery solutions globally. With a team of 6,000+ consultants across the world, they champion human potential, guided by core values of People-Centricity, Excellence, and Diversity. As a market leader, BCforward provides a best-in-class workplace, emphasizing equal opportunity employment and fostering a culture of accountability and optimism.
Position Title: Care Coordinator II (Remote)
Locations: Remote - Indiana EST
Anticipated Start Date: 11/11
Expected Duration: 12 months
Job Type: Contract with possible extension
Pay Rate: $21.00/hr on W2
Shift: Monday-Friday 8am-5pm (Opportunity for schedule flexibility), No overtime required.
Need: Providers Experience working in OB(Obstetrics) background with prior experience with Telephonic Outreach
Job Description:
Care Coordinators to help with quality and performance measures related to pregnancy
Conducting telephonic outreaches (40-50 per day) to pregnant Medicaid population to engage for Care Management
Assist members with scheduling prenatal appointments
Performing Notification of Pregnancy assessments
Describe the performance expectations/metrics for this individual and their team:
Conducting 40-50 calls per day
Maintaining a minimum of 250+ case load of unable to contact members
Maintaining a 94% or greater on monthly audits
Required Skills/Experience:
Organized and able to handle fast pace environment.
Knowledge and comfortable navigating Microsoft software (Word, excel, teams)
Preferred Skills/ Experience:
OB background
Experience in providers offices or hospital setting
Telephonic outreach experience and exceptional communication
Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities.
"Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate
Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed
Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan
Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service
May support performing service assessments/screenings for members and documenting the members care needs
Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed
Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards
Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager
Provide education on benefits and resources available
Performs other duties as assigned
Complies with all policies and standards"
Education/Experience:
Requires a High School diploma or GED
Requires 1 - 2 years of related experience"
Job Types: Full-time, Contract
Pay: $21.00 per hour
Expected hours: 40 per week
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Location:

• Indianapolis, IN 46204 (Required)

Work Location: Remote