Apply for Customer Solution Engineer Role at Zluri Technologies

India Job Openings

Zluri Technologies

Customer Solution Engineer

Bengaluru

FULL TIME

September 6, 2024

Department: Customer Success

About Zluri:

Zluri is a cloud-native Saa SOps platform enabling modern enterprises with Saa S Management and Identity Governance. Zluri empowers IT and Security teams to gain visibility into their Saa S landscape, unlock recurring savings, & securely govern access with provisioning and de-provisioning. Zluri’s technology is powered by a deep discovery engine, in-built i Paas and its evolving AI, enabling companies to easily navigate & control complex Saa S ecosystems.

Trusted by over 250 global customers, Zluri is committed to delivering innovative, reliable, and scalable solutions that empower organizations to optimize their Saa S usage, ensure compliance, and enhance identity governance practices.

We’re a Series B-funded organization and is backed by stellar investors like Lightspeed India, Mass Mutual Ventures, Endiya Partners, and Kalaari Capital.

Job Summary:

Our Solutions Engineer is a strategic role where you will act as a trusted SME consultant to our customers, guiding their onboarding, implementation, and adoption of Zluri across a range of use cases. As a Solutions Engineer, you would be responsible for managing a portfolio of accounts through the continuous life cycles of Onboarding > Integration > Adoption > Value > Happiness > Retention > Advocacy.

In order to succeed in this role, you must possess hands-on experience as an Identity & Access Management, Identity Security and Governance expert.

Responsibilities:

Onboarding and implementation of customers
- Onboard new customers to the Zluri platform, aligning with Customer Success team to understand business objectives, and ensuring fast time to value
- Configure Zluri platform features to meet customers business objectives
- Set up and integrate Zluri Saa S and IAM/Automation tools with the customer applications
- Utilize product and technology expertise to develop blueprints for newer/ongoing implementations
- Providing proactive continuous post-onboarding engagement to monitor system performance, data integrity, and provide recommendations on optimizing the implementation for optimal adoption and ROI
- Providing proactive technical consulting and trusted advice to our customers with every engagement
Solutioning
- Work with customers and CSMs to troubleshoot and resolve issues, escalations, and product gaps, with proactive ownership
- Deliver high-quality deliverables on time
- Understand the customer's IT and security processes and landscape. Consult, ideate, and implement optimal IAM and automation solutions to our customers
- Be the point of contact for new use cases, technical issues, escalations, and collaborate with the CSM, Product, Engineering teams for your portfolio
Product Adoption > Customer Retention
- As your primary KPIs, track and drive product adoption, customer retention, and customer satisfaction

To succeed in this role, you would have:

Bachelor's / Master's degree in computer science, engineering, or a related field
Bonus points if you have 3+ years of experience in IAM, cloud, security and infrastructure
4-6 years of experience in solutions engineering/technical support
Strong technical skills, including experience with Identity and Access Management, Active Directory, Networking Concepts (eg SSO, SAML), Infosec, Data Privacy, Identity security and governance, web technologies, browser extension and desktop based deployments
Communicate and present highly technical information concisely.
Demonstrate experience in a technical customer-facing role and a desire to deliver consulting services.
Have experience solving complex technical challenges with innovative solutions.
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Ability to travel to customer locations as required

Key Performance Indicators (KPIs):

Customer retention for the assigned portfolio
Product adoption Rate
Customer satisfaction score (CSAT)
Product improvements and gap closures
Initiatives & Drive to scale processes for the future

We regret to inform you that this job opportunity is no longer available as it has expired

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