At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.


This is an exciting role that demands experience in workflow management tools. As a member of our dedicated support team, you will play a crucial role in managing and resolving issues related to our workflow management tool, GTPw (Global Tax Platform Workflow) and OGM (One Global Methodology). You will also be actively involved in User Acceptance Testing (UAT) for new enhancements and updates. Additionally, you will be responsible for delivering informative and engaging tool demonstrations to various stakeholders, showcasing the capabilities and benefits of of the tool. Your expertise and communication skills will be key in driving the successful adoption and optimization of our workflow management tool across the organization.


The opportunity

• To be a strong resource by conducting thorough analyses of technical problems, collaborating with a diverse range of stakeholders to ensure effective issue resolution, and providing essential support to teams in configuring and utilizing the tool.
• Learn and grow along with the team and be recognized for the work that is performed.

Your key responsibilities

• Ensure high-quality in service delivery
• Maintain interpersonal skills to engage with peers and other seniors of the firm, in matrixed, geographically dispersed organization and to build a solid network for collaboration and knowledge sharing
• Contribute to improving the processes and propose credible options

Skills and attributes for success

• Capability to understand an end-to-end process
• Understanding of EY delivery methodology for Global Compliance Reporting/Tax Finance Operate engagements
• Ability to plan and prioritize work and meet deadlines
• Knowledge of data visualization tools and packages such as Excel or Power BI
• Basic knowledge on Tax and Accounting

To qualify for the role, you must have

• Have excellent quality in service delivery
• Ensure the standard operating procedure is followed
• Flag the risks appropriately at right time

Ideally, you must also

• Have an analytical mindset, quick learner and capability to adapt to a dynamic environment and be able to deliver work in a structured manner
• Have the ability to coordinate project activities and work well with different teams including geographically dispersed resources across multiple teams within EY and the client side
• Be flexible and willing to adjust responsibilities to align with developing business needs

What we look for

• Bachelors or master’s degree, preferably Commerce or Business Management
• 1 – 2 years’ experience of working in a multi-cultural and team environment

What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY Service Towers, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world


EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.


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