Company : darpan mangatrai jewellers
Job Title: Guest Relations Executive
Department: Customer Service
Location : punjagutta, HYD. - work from office
Gender : Female
Weekoff : one week-off/week
Timings : 10:30am - 8pm
Salary Starts : Rs. 15000/-
Educational Requirement : 12th / Graduate
Experience Requirement :Fresher - 2years
Job Summary:
The Guest Relations Executive in a jewellery showroom plays a vital role in ensuring every customer's luxurious and personalized shopping experience. This role involves greeting and assisting customers, managing their inquiries, and providing detailed information about products and services. The Guest Relations Executive acts as the face of the showroom, delivering exceptional service to enhance customer satisfaction and loyalty.
Key Responsibilities:

• Customer Greeting: Welcome customers as they enter the showroom, ensuring a warm and professional first impression.
• Product Assistance: Assist customers in selecting jewellery, providing detailed information on product specifications, designs, materials, and pricing.
• Personalized Service: Offer personalized service to clients, understanding their needs and preferences to suggest suitable products.
• Complaint Resolution: Handle customer complaints and concerns with professionalism, ensuring quick resolution to maintain customer satisfaction.
• VIP Clientele Management: Provide special attention to VIP customers, ensuring they receive a premium shopping experience tailored to their preferences.
• Appointment Coordination: Manage customer appointments, ensuring timely service and minimal wait times.
• Sales Support: Work closely with the sales team to facilitate the sales process, ensuring smooth transactions and customer satisfaction.
• Inventory Awareness: To better assist customers, maintain up-to-date knowledge of the showroom’s inventory, including new arrivals and special collections.
• Customer Feedback: Collect and analyze customer feedback, reporting insights to management to improve service quality.

Qualifications:

• Education: A High school diploma or equivalent is required; a bachelor’s degree in Business Administration, Marketing, or a related field is preferred.
• Experience: Fresher to Minimum of 1 year of experience in a customer service role, preferably in luxury retail or jewellery sales.
• Skills:
• Excellent communication and interpersonal skills.
• Strong knowledge of jewellery products, materials, and design.
• High attention to detail and the ability to provide personalized service.
• Problem-solving abilities and conflict-resolution skills.
• Proficiency in using CRM software and other customer management tools.
• Personal Attributes:
• Professional appearance and demeanor.
• Patience, empathy, and a strong customer-focused attitude.
• Ability to handle pressure in a fast-paced, luxury retail environment.
• Flexibility to work weekends, holidays, and during special events.

Working Conditions:

• Work primarily in a luxury jewellery showroom environment.
• May require standing for extended periods.
• Interaction with customers and staff may involve handling stressful situations.

About Company
Darpan Mangatrai is a Jewellery Brand since 1905, dealing in precious stones and unique designer jewellery. Mangatrai is one of the world renowned brand for pearls and jewellery, with over a million satisfied customers. It is a wish for many to work for this company. Mangatrai Jewellers is a family business of five generations of reputed merchants dealing in Pearls, Diamond and Precious Gems. From a small, humble beginning, Darpan Mangatrai Jewellers has evolved into a leading jewellery retailer with a client base that straddles India, Europe, USA and the Gulf countries. Our unswerving commitment to excellence has acquired us a reputation for creating quality jewellery of refined craftsmanship and pure elegance. Over the years, a combination of sound leadership, shrewd market analysis and strong commitment to innovation and quality has made the brand 'Darpan Mangatrai' a respected one that resonates with customers and offers customers a superior value proposition., brand 'Darpan Mangatrai' is synonymous with elegance, grace and beauty in jewellery.
Company Info
Website: https://www.mangatrai.com
Address: 6-3-883/8, PUNJAGUTTA X ROADS, HYDERABAD, Hyderabad, Telangana, India
Job Types: Full-time, Permanent, Fresher
Pay: From ₹15,000.00 per month
Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person