• Effectively communicates and interacts with the customer.
• Introduces customers to their CSI solution(s).
• Defines implementation requirements and ensures alignment with each customer’s functional expectations.
• Stays informed about all relevant products and enhancements to ensure knowledge for successful training and conversion.

• Defines file layout and/or mapping for conversion of data from previous system to CSI solution; creates data mapping diagrams for data translations and defines the rules for how data is moved.
• Gathers requirements for and configures application settings within CSI solution to meet the client’s functional expectations.
• Configures software onto solution hardware; prepares and executes hardware driver configurations.
• Prepares for and executes solution testing; may lead customers through initial acceptance testing activities; triages issues resulting from user acceptance testing.
• Performs other duties as assigned.

• Prepares and delivers solution training to end users.
• Provides initial go-live, hyper-care, support; prepares and executes the transition plan for on-gong customer support.
• Supports post-implementation issue resolution and training, as necessary.

• When applicable, that data is converted accurately.
• Application configuration is complete and accurate.
• Customer is properly trained for use of the systems.
• Customer is effectively supported during the project transition period.
• All parts of the implementation process are successful, and the customer is satisfied.

• Communication skills – demonstrated verbal and written communication skills
• Persuasion skills – ability to influence with diplomacy and tact
• Reasoning skills
• Computer skills – MS-Office suite of products and general technical aptitude
• Leadership skills
• Administrative skills
• Analytical skills
• Networking skills
• Organization and time management skills