Job Summary
About Us - We are an award-winning Australian Recruitment Company and the Self-Owned Captive Center is based in Mohali(India). We are looking forward to hiring people with exceptional communication skills and an abundance of confidence in themselves for handling people over telephonic conversations.
The role is for an International Recruitment Consultant. Your main job role will be to recruit the best quality candidates for our customers & clients.
What are we looking for in you:

• You have a minimum of 1 Year to 3 years of experience in a recruitment conultant role for international clients
• You love to have conversations
• You are great at keeping a person engaged on the other side of the phone
• You are someone who will always provide solutions.

Responsibilities and Duties
Key duties and responsibilities Customer care Executive:

• Answering Inbound Call from Customers, and Clients.
• Making Outbound Calls to Customers and Clients
• Entering New Register Candidate Into System
• Responsible for accurate data entry and into CRM
• Responsible for the processing of all data of candidates into CRM(electronic and manual).
• Reference Check Calls Candidate Pre-Interview Calls
• Meeting set KPIs and Financial targets
• Preparation and presentation of client rates in accordance with specific awards Analysing and assessing company performance against our competitors
• Daily reporting to Recruitment Manager
• Update and maintain internal database “CRM”
• Accurate communication within the Operations team to ensure clients’ needs are met Keeping up to date with Industry trends, changes and current legislations in line with labour hire and general recruitment
• Forecasting client's demands and expectations, ensuring they are met always
• Ensuring that productivity, efficiency and quality are maintained always
• Coordination of meetings and appointments – Internal and external
• Create awareness of the Oz Staff brand in the marketplace
• Client reporting
• Recruit to meet forecast demand plus a number to meet anticipated peaks
• Recruit fairly and with equal opportunity
• Video Interview Candidates
• Specify the recruitment standards.
• Maintain brand representation and integrity always seeking to add value to a client’s HR team through recruitment and service delivery processes.
• Manage Risk internally and externally with people, systems, sites, and environments.

Please note - Applicants should be willing to work for 6 Days a week. To support employee wellness, we have introduced an additional day off.
Key responsibilities:

• Planning in advance for the dynamics of the business.
• Support the company mission to increase operational efficiencies and gain productivity.
• Enthuse customers to grow their business through site visits and quality customer service.
• Gain referral leads from existing customers and follows through.
• Continuously seek IT improvements for productive service delivery, monitoring costs and having a competitive advantage.
• Be aware of competitor activity and guard against potential business loss.
• Maintain Reporting Accurate
• Exceptional communication and interpersonal skills – written and verbal
• Professional approach
• Effective problem solving and conflict resolution
• Ability to work under pressure
• Must be able to multi-task and prioritise
• Exceptional Time management
• Ability to develop and maintain relationships
• Promote teamwork within the organisation
• Strong work ethic
• Reliability
• Punctuality
• Must be personable and approachable
• Excellent presentation skills
• Strong OH&S (Compliance) focus
• Computer literate and strong administration skills (MS Office and Fastrack management system)
• Sound knowledge of the recruitment/ labour-hire industry – at least 3 years experience** Not Nessecery

Compliance:

• Work with HR/Compliance, and Finance team to ensure that Operations Team remains vigilant in obeying all legal laws and regulations.
• Maintain Standard Operating Procedures so engagement with clients and candidates are aligned and no breach occurs to policies, procedures, or rules.

Incumbent Qualifications/Skill Sets:
1-3 years of Recruitment Industry Experience, with leadership in Operations.
High level of Commercial awareness. Presentation skills. Articulate. Proficient in IT. Logical thinker with numeracy and interpersonal skills. Ability to work independently, stay self-motivated plan for department and staff development.
Strong negotiation, customer service/sales skills and ability to work under pressure to meet targets
Skills/Qualifications:
ONLY CANDIDATES WITH EXPERIENCE IN INTERNATIONAL CALLING NEED TO APPLY
CAB FACILITY PROVIDED READY-TO-WORK IN NIGHT SHIFTS/EARLY MORNING SHIFTS ONLY
Graduate/Bachelors Degree / Masters Degree
Strong communication skills - Verbal and written ability to engage professionally with customers and employees. Strong organisational skills and ability to meet numerous deadlines
If you believe this role is a good fit, please contact our HR department at +919915275988.
Job Type: Full-time
Benefits:

• Commuter assistance
• Leave encashment
• Paid sick time
• Paid time off

Schedule:

• Night shift

Supplemental Pay:

• Overtime pay
• Shift allowance
• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• International Recruitment: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)