India

Investment Banking

Investment Bank

300524BR

Pune

Full Time

The KYC Operations Analyst will assist with the drafting and gathering of client documents and verification of client data via public domains and internal sources at a client level prior to final review by a KYC Operations Reviewer and the client-facing team. This research is performed to ensure a client’s KYC profile is appropriately updated and any discrepancies or issues with the profile escalated to the appropriate lines of business.

Responsibilities

Business Deliverables

• Understand the firm’s KYC requirements when completing documentation inclusive of Customer.
• Collection and verification of client data via publicly available sources and confidential data from internal sources.
• Identification Program (CIP), Simplified Due Diligence (SDD), Basic Due Diligence (BDD), Enhanced Due Diligence (EDD).
• Productivity – to meet the productivity targets as agreed in Balance scorecard.
• Efficiency – strive towards improved efficiency month on month per Balance scorecard.
• Take independent decisions consistent with client identification policy.
• Compare and contrast differences within KYC records, highlight and escalate any discrepancies.
• Communicating/escalating issues to management when applicable.
• Manage multiple deadlines in a fast-paced environment.

Client experience

• Meet firm wide quality standards.
• Ensure consolidated blended quality score >=80%
• Ensure to score >80% in periodic Process Knowledge Tests.
• Strive for reduction in referrals month on month – per balance scorecard
• Srive for reduction on number of overdue cases
• Ensure no misses on timely updates on Fenergo, Flowable and email responses.
• Ensure no breaches on agreed SLAs.
• Exhibit the highest standards of customer service to our internal and external customers (inclusive of confidentiality).
• Handling and maintenance of confidential client documentation.

People and Leadership

• Ensure to always keep self-upskilled basis the process changes/updates/business requirements.
• Ensure to attend functional, soft skills, product, service-related trainings where nominated.
• Give minimum of 1 process improvement idea quarterly in Kaizen wall and drive the idea to implementation with help of LM, transformation team, stakeholders.
• Participate in process enhancement projects, platform enhancements – Flowable, Fenergo etc
• Take ownership of knowledge sharing with team, if an SME, or have an area of expertise.
• Proactively own up stretch goals and targets for self-learning and process streamlining.
• Own up monthly 1*1s (self-appraisals, performance discussions and career development discussions) with LM.

Risk and Control

• Ensure no Data privacy breaches.
• Ensure no Data Quality misses in processing a case. (misses in updating required information in Fenergo, Flowable, flagging/updating any CRR, NRD data).
• Ensure to complete Mandatory trainings well in advance of due dates without fail.
• Ensure to maintain Floor discipline, adhere to UBS policies and code of conduct, always.
• Ensure leaves/WFH planning to be done in advance and to be updated in HRI.

Client Lifecycle Services provides a shared service across Investment Banking Operations globally covering KYC reviews, offboarding and maintenance. The Periodic KYC Review process consist of executing client periodic reviews including interactions with business, clients and financial crime. The PKR (Periodic KYC Review) process assesses KYC/AML checks including risk rating, monitoring of negative news, background checks, sanctions and PEPs, throughout the client’s lifecycle at UBS.

You'll be working in the KYC Approvers team in Hyderabad.

Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..

We have a presence in all major financial centers in more than 50 countries.

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #team UBS and make an impact?

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UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.