Send your CV to - 8452876065
Job Description: MIS Executive.
Position Overview:
We are seeking a meticulous and customer-oriented MIS Executive to join our team. The ideal candidate will possess a comprehensive understanding of company policies and procedures, as well as the ability to assist customers with policy-related inquiries. The MIS Executive will also be responsible for diagnosing and resolving technical, pharmaceutical, and diagnostic errors effectively.
Key Responsibilities:
Policy Assistance:
- Assist customers in understanding and adding policies.
- Provide guidance and clarification on policy-related queries.
Technical Error Handling:
- Analyze technical errors and transfer them to the appropriate department for resolution.
Pharmaceutical Error Resolution:
- Address medication-related inquiries and concerns.
- Provide guidance on medication doubts and issues
Diagnosis Error Management:
- Handle location discrepancies and doctor availability issues.
- Process reimbursement requests efficiently.
Dashboard Maintenance:
- Develop and maintain weekly dashboards for reporting purposes.
Microsoft Outlook and Excel:
- Proficient in Microsoft Outlook for effective communication.
- Regular maintenance and advanced usage of Excel for data management and analysis.
Customer Query Handling:
- Address customer queries promptly via calls, face-to-face interactions, and emails.
- Ensure timely and accurate responses to customer inquiries.
Qualifications and Skills:
- Bachelor's degree in Business Administration, Information Systems, or related field.
- Proven experience in a similar role, preferably in the insurance or healthcare sector.
- Strong knowledge of company policies and procedures.
- Proficiency in Microsoft Office Suite, particularly Outlook and Excel.
Excellent analytical and problem-solving skills.
- Exceptional communication skills, both verbal and written.
- Ability to multitask and prioritize tasks effectively.
- Customer-focused with a strong attention to detail.
Additional Requirements:
- Candidates must be adaptable to evolving processes and possess a proactive approach to problem-solving. They should demonstrate the ability to work independently and collaboratively within a team environment. Experience in handling sensitive customer information and maintaining confidentiality is essential.
Send your CV to - 8452876065
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:

• Commuter assistance
• Leave encashment
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Work Location: In person