Key Responsibilities:

• Quality Monitoring: Conduct regular audits and quality checks on processes, products, or services to ensure compliance with company standards and regulations.
• Process Improvement: Identify areas of improvement in the quality control process, develop corrective actions, and monitor their implementation.
• Data Analysis: Analyze quality data and metrics to identify trends, root causes of issues, and opportunities for improvement.
• Documentation: Maintain accurate records of quality tests, inspections, and audits. Prepare detailed reports on findings and recommendations.
• Collaboration: Work closely with other departments, including production, operations, and customer service, to address quality issues and implement solutions.

Qualifications:

• Bachelor’s degree in any field.
• Experience: Minimum of 2-3 years of experience in a quality assurance or quality control role, preferably in the insurtech or similar industry.
• Technical Skills: Proficiency in quality management systems, statistical analysis, and relevant software tools (e.g., MS Office).
• Experience with Zendesk, Salesforce, Ozonetel, and similar tools will be an added advantage.
• Analytical Skills: Strong analytical and problem-solving skills with attention to detail.
• Communication: Excellent verbal and written communication skills, with the ability to present complex information clearly.
• Team Player: Ability to work well in a team environment and collaborate with different departments.

Key Competencies:

• Attention to Detail
• Analytical Thinking
• Problem-Solving
• Communication Skills
• Time Management
• Continuous Improvement Mindset

Benefits

• Competitive salary and performance bonuses
• Health insurance
• Professional development opportunities
• Flexible work environment