India Job Openings

Red Hat, Inc.

Senior Technical Account Manager

Mumbai

FULL TIME

September 2, 2024

About the Job :

Red Hat's Services team is seeking an experienced and highly skilled support engineer or systems administrator with an overall 8-10 years of experience, to join us as Senior Technical Account Manager for our enterprise customers covering RHEL, Red Hat Open Shift Container Platform, and Red Hat Ansible. In this role, you'll provide personalized, proactive technology engagement and guidance, and cultivate high-value relationships with clients as you seek to understand and meet their needs with the complete Red Hat portfolio of products. As a Senior Technical Account Manager, you will provide a level of premium advisory-based support that builds, maintains, and grows long-lasting customer loyalty by tailoring support for each of our customer's environments, facilitating collaboration with their other vendors, and advocating on the customer's behalf. At the same time, you'll work closely with our Engineering, R&D, Product Management, Global Support, Sales & Services teams to debug, test, and resolve issues.

What will you do ?

Perform technical reviews & share knowledge to proactively identify & prevent issues
Understand your customers' technical infrastructures, hardware, processes, and offerings
Perform initial or secondary investigations and respond to online and phone support requests
Deliver key portfolio updates and assist customers with upgrades
Manage customer cases and maintain clear and concise case documentation
Create customer engagement plans & keep documentation on customer environments updated
Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings
Engage with Red Hat's field teams, customers to ensure a positive platform & cloud technology experience and a successful outcome resulting in long-term enterprise success
Communicate how specific Red Hat platform & cloud solutions and our cloud road-map align to customer use cases
Capture Red Hat product capabilities and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle
Engage with Red Hat's product engineering teams to help develop solution patterns based on customer engagements and personal experience that guide platform adoption
Establish and maintain parity with Red Hat’s platform & cloud technologies strategy
Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert (SME) and mentor for specific technical or process areas or process areas
One to two days a week customer on-site travel in Mumbai. Travel to visit partners, conferences, and other events as needed.

What will you bring?

Bachelor's degree in science or a technical field; engineering or computer science
Competent reading and writing skills in English
Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class support
Upstream involvement in open source projects is a plus
Indian citizenship or authorization to work in India
RHEL
- Proven & strong system administration and troubleshooting experience with Red Hat Enterprise Linux, other Linux platforms, or Unix in a production environment
- Experience in a support, development, engineering, or quality assurance organization
RHOCP
- Experience in Red Hat Open Shift Container Platform (RHOCP) or Kubernetes or Dockers cluster management
- Understanding of RHOCP Architecture & different types of RHOCP installations
- Experience in RHOCP Troubleshooting and data/logs collection
- Strong working knowledge of Prometheus and Grafana open source monitoring solutions will be considered a plus
- Administration experience of Red Hat Open Shift v4.x will be considered a plus
Ansible
- Competent understanding of how Ansible works and various components of Ansible Automation Platform
- Experience in troubleshooting and writing Ansible Playbooks
- Experience with different cloud providers like AWS, GCE & Azure

About Red Hat

Red Hat

is the world’s leading provider of enterprise

open source

software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email

application-assistance@redhat.com

. General inquiries, such as those regarding the status of a job application, will not receive a reply.

New Job Alerts

ADIENT INDIA PRIVATE LIMITED

Lab Technician

Beech Grove

CONTRACT

November 7, 2024

View Job Description

Lilly

Scientist - TS/MS

Associate Director - Risk Engineer, Global Digital Engagement

Indianapolis

FULL TIME

November 6, 2024

View Job Description

Looking for similar job?

Marriott International, Inc

Senior Associate Reservations

Chennai

FULL TIME

August 31, 2024

View Job Description

Wipro Limited

Associate/Officer/Senior Officer

Pune

August 31, 2024

View Job Description

Novartis

Senior Safety Case Expert

Hyderābād

FULL TIME

August 31, 2024

View Job Description

AIETS COM PVT LTD

Senior Production Executive

FULL TIME

August 31, 2024

View Job Description

PUSHPSONS FIBROL Pvt.Ltd

Senior Technical Support Executive

FULL TIME

August 31, 2024

View Job Description

View Job Description