India Job Openings
Otis
Sr Asst, Finance Supp
FULL TIME
September 16, 2024
- Enable accurate processing of cash received and apply the same to the customer accounts accurately and timely ensuring compliance, approval verification and quality control review.
- Standardize processes to achieve and exceed stated objectives.
- Timely monitor and manage reporting of all performance indicators specific to his/her team.
- Facilitate timely issue resolution, including escalation in accordance with governance structure.
- Work with other team leaders to ensure that the center is meeting or exceeding performance levels.
- Ensurethe relevant O2C financial controls are operating as designed (SOX compliance).
- Identify and present solutions for process improvements
- Provide internal and external audit support, as required
- Foster communication and teamwork within and across organizational boundaries
-
Team efficiency metrics - Team quality metrics
- Team issue resolution time
- Customer satisfaction
- Process improvement identification and implementation
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