Sr. Manager QA ( Customer Experience)

India Job Openings

The Talent Quest

FULL TIME

September 16, 2024

Role & responsibilities :
Vacancy with India's leading and only company that provides a holistic treatment for hair loss by targeting its root causes .Founded in 2019, the Company is one of Indias largest digital health-tech platforms for haircare and hair loss.
As HOD Quality Assurance in Customer Success Function , you will be responsible for maintaining a high and consistent level of support quality across our team. Your primary goal is to ensure that every customer, regardless of the agent or support channel, receives consistently excellent service. You will lead a team dedicated to enhancing service quality, analyzing performance metrics, and implementing strategies to continually improve customer interactions. ● Set the Bar High: Establish and refine our internal standards for support and call center quality assurance. Create and maintain quality benchmarks that reflect our commitment to excellent, personalized service. ● Analyze Metrics: Dive deep into customer service metrics (e.g., CSAT) to uncover insights and correlations with team performance. Use this data to devise strategies that boost our support KPIs. Preferred candidate profile You must be a Graduate with 7 years + of Quality Assurance experience in customer support and Good experience in Quality processes, Customer focus and Customer centric procedures in D2C Industry.
Salary Budget : Upto 22 LPA
Job Location: Malad West,Mumbai.
You must be a Graduate with 8 years to 12 years of Quality Assurance experience in customer support and Good experience in Quality processes, Customer focus and Customer centric procedures in D2C Industry.
Job Type: Full-time
Pay: ₹1,838,005.14 - ₹2,401,594.50 per year
Benefits:

Cell phone reimbursement
Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund

Schedule:

Day shift
Monday to Friday

Supplemental Pay:

Performance bonus

Experience:

QA: 8 years (Required)

Work Location: In person

We regret to inform you that this job opportunity is no longer available as it has expired

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