India Job Openings
Hewlett Packard
Supplier, Digital & Operations Manager
Bengaluru
September 2, 2024
This role is responsible for leading a team engaged in specific, well-defined activities, ensuring adherence to organizational policies and procedures. The position leads and oversees the implementation of Field & Channel Delivery Services segment management programs (transaction and contractual), sets performance objectives, and allocates resources to ensure the success of various services and solutions within the portfolio. The primary focus is on enhancing the total customer experience by aligning strategies with organizational goals and improving business metrics. Additionally, the role fosters collaboration for process improvements, e2e operations excellence and manages talent development, including recruitment and performance management.
Responsibilities
-
People & Talent Management Experience:
- Perform talent management responsibilities, including recruitment, performance management, coaching, and career development.
-
Strategic Program Ownership & Execution:
- Design program framework, set performance objectives, assemble project teams, allocate resources, and ensure successful execution of services segment management programs.
- Oversee the business success of a portfolio of services, solutions, or specific functional segments.
-
Strategic Planning:
- Develop strategies and business plans that align with organizational goals, focusing on profitable growth and enhanced total customer experience (TCE).
-
Performance Monitoring:
- Monitor product and service business metrics, including attachment rates, penetration, revenue, and TCE.
-
Cross-Functional Collaboration:
- Work with cross-functional teams to identify and implement process improvements in service delivery, business operations, and team productivity.
-
Program Objectives and KPIs:
- Guide the team in defining program objectives, KPIs, and setting expectations for implementation across various business groups.
-
Headcount Budget Management:
- Lead & drive budget discussions
-
Field & Channel Delivery Subject Matter Expertise:
- Identify opportunities for process improvement and policy development, recommending changes aligned with business tactics and strategy.
- Field & Supplier Strategy, Digital & Operations Team Management: Lead a team of individual contributors and/or supervisors, overseeing day-to-day activities and ensure fair and consistent application of organizational policies and procedures in a timely manner.
-
Field & Channel Delivery Supplier/Vendor Management (VAM):
- Oversee and manage supplier and vendor relationships, ensuring quality, compliance, and alignment with organizational standards.
- Develop and implement strategies for effective vendor management to optimize costs and enhance service delivery
-
Digitalization & Automation:
-
Field & Channel Delivery S4 Cross-Functional Engagement Team Lead:
- Lead the F&C S4 cross-functional engagement team to drive successful implementation, GA recovery, India stabilization, BDSL, and Pakistan rollout.
- Drive and lead the Poly S4 rollout
- Coordinate with various departments to ensure seamless digital transformation and automation processes.
-
Field & Channel Delivery S4 Cross-Functional Engagement Team Lead:
-
Field & Channel Delivery WW Po R & Process Engineering e2e Leadership:
- Provide F&C end-to-end leadership in Po R and process engineering, identifying opportunities for automation and digital enhancements.
- Develop and implement F&C process improvements to streamline operations and improve efficiency.
-
Strategic Program Operations Excellence:
-
CISS 1.0:
- Oversee the implementation of CISS 1.0, enabling NBD support across 699 cities.
- Ensure the effective rollout and adoption of the CISS 1.0 initiative to enhance operational capabilities.
-
CISS 2.0:
- Lead the implementation of the CISS 2.0 Subk ASP business model, ensuring alignment with strategic objectives.
- Monitor and evaluate the impact of CISS 2.0 on business operations, making adjustments as necessary to optimize outcomes.
-
CISS 1.0:
- Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 9-12 years of job-related experience or 5-7 years of management experience, preferably in field and channel services delivery, service business management, solutioning architecting, business planning, or a related field. Operations excellence and field and channel delivery e2e systems knowledge an advantage.
- Project Management Professional (PMP)
- ITIL and Change Management
New Job Alerts
BCFORWARD TECHNOLOGIES PRIVATE LIMITED
Salesforce Developer
Indianapolis
FULL TIME & CONTRACT
September 21, 2024
View Job Description
Deloitte
GPSC CSS Subcontracts Senior Administrator
Indianapolis
FULL TIME
September 21, 2024
View Job Description
Lilly
Sr Principal/Advisor - Business Quality Assurance- Analytical & QC Integrated Services
Indianapolis
FULL TIME
September 20, 2024
View Job Description
Lilly
AI Architect/Systems Engineer - Clinical Tech Transformation
Indianapolis
FULL TIME
September 20, 2024
View Job Description
OFFSHORE HCL GLOBAL SYSTEMS INDIA PRIVATE LIMITED
Equipment Mechanic Trainee
Indianapolis
CONTRACT
September 20, 2024
View Job DescriptionBCFORWARD INDIA TECHNOLOGIES PRIVATE LIMITED
Customer Care Agent
Indianapolis
FULL TIME & CONTRACT
September 20, 2024
View Job Description
Lilly
Associate -Project Management Divestiture Task Force
Indianapolis
FULL TIME
September 20, 2024
View Job Description
Lilly
Business Analyst - Clinical Tech Transformation
Indianapolis
FULL TIME
September 20, 2024
View Job DescriptionBCFORWARD INDIA TECHNOLOGIES PRIVATE LIMITED
Customer Care Agent / Supply
Indianapolis
FULL TIME & CONTRACT
September 20, 2024
View Job Description
Lilly
(Sr.) Principal Associate/Advisor – QA – Qualified for Batch Release – IAPI
Indianapolis
FULL TIME
September 19, 2024
View Job DescriptionLooking for similar job?
Amazon Dev Center India - Hyderabad - A85
Digital Content Associate, Editorial, Writing, & Content Management
Hyderābād
FULL TIME
August 31, 2024
View Job DescriptionNettech India
Urgent opening for digital marketing trianer
Mumbai
FULL TIME
August 31, 2024
View Job DescriptionSee What’s New: Hewlett Packard Job Opportunities
Hewlett Packard
Industrial Printing Field Support Engineer
Roma
August 30, 2024
View Job Description
Hewlett Packard
End User Printing Sales Manager
Cernusco sul Naviglio
August 29, 2024
View Job Description
Hewlett Packard
Category Manager - Notebook division
Cernusco sul Naviglio
August 7, 2024
View Job DescriptionNew Job Alerts
BCFORWARD TECHNOLOGIES PRIVATE LIMITED
Salesforce Developer
Indianapolis
FULL TIME & CONTRACT
September 21, 2024
View Job Description
Deloitte
GPSC CSS Subcontracts Senior Administrator
Indianapolis
FULL TIME
September 21, 2024
View Job Description
Lilly
Sr Principal/Advisor - Business Quality Assurance- Analytical & QC Integrated Services
Indianapolis
FULL TIME
September 20, 2024
View Job Description
Lilly
AI Architect/Systems Engineer - Clinical Tech Transformation
Indianapolis
FULL TIME
September 20, 2024
View Job Description
OFFSHORE HCL GLOBAL SYSTEMS INDIA PRIVATE LIMITED
Equipment Mechanic Trainee
Indianapolis
CONTRACT
September 20, 2024
View Job DescriptionBCFORWARD INDIA TECHNOLOGIES PRIVATE LIMITED
Customer Care Agent
Indianapolis
FULL TIME & CONTRACT
September 20, 2024
View Job Description
Lilly
Associate -Project Management Divestiture Task Force
Indianapolis
FULL TIME
September 20, 2024
View Job Description
Lilly
Business Analyst - Clinical Tech Transformation
Indianapolis
FULL TIME
September 20, 2024
View Job DescriptionBCFORWARD INDIA TECHNOLOGIES PRIVATE LIMITED
Customer Care Agent / Supply
Indianapolis
FULL TIME & CONTRACT
September 20, 2024
View Job Description
Lilly
(Sr.) Principal Associate/Advisor – QA – Qualified for Batch Release – IAPI
Indianapolis
FULL TIME
September 19, 2024
View Job Description