Location: Hybrid
About Naluri:
We are a digital health therapeutics company operating across SEA, focused on the intersection of mental health and physical chronic diseases. We combine behavioural science, psychology, data science and digital design to help companies, healthcare providers, and ultimately, people on achieving a healthier lifestyle.
Visit our website to learn more about us: https://www.naluri.life/
What You'll Be Doing:
We're looking for strong talents to join us in the Customer Experience Team. Join us on our mission to improve our members' mental and physical health!
1. Customer Engagement & Interaction

• Respond to inbound queries via chats, emails, and calls promptly and professionally to ensure user satisfaction.
• Create meaningful conversations with users online and during onsite events to foster engagement and build trust.
• Conduct proactive outreach by following up with users for reminders, recommendations, and feedback to enhance their experience.
• Provide live support during events, both virtual and onsite, ensuring users receive real-time assistance.

2. Onsite Event Management & Coordination

• Actively engage with attendees at onsite events to ensure smooth user experiences.
• Coordinate manpower and vendor resources, ensuring all onsite staff are well-briefed and aligned with event requirements.
• Oversee logistics such as transportation, accommodation (where needed), and the delivery of materials for events.
• Manage onsite inventory, including setup, storage, and distribution of materials such as event kits, giveaways, or equipment.

3. Shift & Operational Management

• Handle day-to-day tasks for both online and onsite shifts, ensuring smooth handovers and efficient operations.
• Monitor service quality across channels to maintain high standards of customer engagement and satisfaction.
• Identify potential issues during shifts and escalate them promptly for resolution to minimise disruption.
• Flexible work schedule is required to accommodate both online shifts and onsite activities, which may include working beyond standard office hours, such as evenings, weekends, and public holidays.

4. Collaboration & Feedback

• Collaborate with internal teams (e.g., marketing, product, and operations) to align engagement strategies with broader goals.
• Participate in projects, discussions, and brainstorming sessions to continuously enhance Naluri’s customer experience initiatives.
• Provide feedback from user interactions to help improve services, tools, and processes.
• Work closely with vendors and external partners to ensure seamless operations during events and engagements.

What We're Looking For:

• Bachelor’s Degree in any field preferred. However, strong candidates without a degree will also be considered.
• Fluent in both English and Bahasa Indonesia, with strong communication skills
• Must be digitally savvy and comfortable using various technologies.
• A genuine sense of empathy and understanding, along with a passion for the health and wellness industry.
• Willing to learn and thrive in a dynamic, fast-evolving environment
• Living within the Jakarta region and can travel around for work purposes - travel allowance provided
• Flexibility to work shifts or on weekends when needed, with fair compensation for any additional hours
• Previous experience in the mental health or general healthcare sector is a plus.

As we are a dynamic startup, responsibilities and tasks may evolve over time to align with our growth and objectives. Any changes to the role will be communicated clearly and promptly by your manager.
Perks:

• Flexible Paid Time-Off: We believe in work-life balance!
• Medical Insurance: Your well-being is our priority.
• Free use of our digital healthcare app, providing 24/7 access to medical experts.
• Free therapy sessions: Mental health matters too!

Our Culture:

• We empower teams to prioritise customer value and plan their way to achieve it.
• We love our get-togethers - be they virtual or physical, over lunch or evening outings.
• We encourage the use of our unlimited vacation days policy! (just ensure your team isn't left in the lurch)
• We thrive on principles like "Act like an Owner", "Keep it Simple", "Try and Error", "Fail fast", "Disagree and Commit", and "Think Big".

Our People:
We're a diverse group of Scuba Divers, Cooks, Travelers, and Enigmatologists (you might need to Google that!), Video Gamer heroes, Movie Buffs, Readers, Swimmers, Board Gamers, Music Lovers, every other variety of people. You'll find a friend in someone here!
Growth Opportunities:
Working with state-of-the-art AI technologies and the latest tools, you'll be learning from industry experts in a practical data-driven business environment. Bring your ideas, see them come to life, and impact our business and the people we serve.