• Leading the way – managing guest experiences, team performance and hotel operations

• Prioritizing workload and ensuring your team deliver authentic, memorable experiences

• Developing your team’s skills to drive results that positively impact on hotel performance

• Having authentic conversations with guests to resolve issues, queries or concerns

• Being first point of contact for any critical emergency situations

• Minimum Diploma or equivalent, some college preferred

• 2 years’ front desk/guest service leader experience

• Must be fluent in spoken and written English

• Other languages may be preferred

• Basic mathematics skills

• Excellent communication, problem solving, reasoning and motivational skills

• Long periods of standing in the front desk areas and occasional lifting of heavy items

• Working knowledge of hotel property management systems like Opera beneficial

• Willingness to work evenings and weekends
  

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.