Helpdesk Engineer - IT - Indonesia Job Openings

Indonesia Job Openings

Shopee

Helpdesk Engineer - IT

Jakarta

October 16, 2024

Department Engineering and Technology

Level Entry Level

Location Indonesia - Jakarta

The Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve problems at hand; We build foundations for a long-lasting future. We don't limit ourselves on what we can or can't do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform. Shopee's hyper-growing business scale has transformed most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as we do.

Job Description:

Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
Troubleshoot and resolve end user application issues, maintain and update technical support documentation
Handle asset management, maintain inventory and liaise with vendors
Maintain and monitor office network infrastructure, IT security and antivirus tools
Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports.

Requirements:

Fluent English is a must
Minimum 3 years of experiences in Computer Sciences, Information Technology or related field is preferred
Has basic knowledge of computer hardware, software, and OS (Windows and mac OS)
Enthusiastic and willing to learn in a fluid and fast-paced environment
Passionate in IT technology and wants to make a difference with technology solutions
Good interpersonal and communication skills to interact effectively at all levels
Strong analytical and troubleshooting skills
Placement of this role will be in our JKT office

We regret to inform you that this job opportunity is no longer available as it has expired

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