We are seeking an enthusiastic and skilled IT Service Delivery Lead to be a vital part of our dynamic team. If you excel at managing a team that focuses on providing top-notch technical support and enjoys collaboration with diverse teams to enhance user experience, we want to hear from you!
Key Responsibilities:

• Collaborate with IT leadership to develop and implement core IT processes to improve overall team efficiency, while ensuring a smooth transition for the team and its clients.
• Proactively identify existing and potential issues and take the initiative to resolve them promptly.
• Conduct evaluations, set up KPIs, and provide mentorship and support to junior team members for their continuous professional growth and development.
• Inspire and motivate team members to achieve their goals, while fostering a positive and productive work environment.
• Assess and prioritize tasks and requests, setting clear deadlines and ensuring adherence.
• Act as a liaison between different departments, promoting seamless communication and collaboration among teams.
• Regularly monitor and enforce the team's compliance with established IT processes and standards.
• Contribute to the creation and maintenance of a robust knowledge base and thorough documentation of IT processes.
• Prepare detailed reports on the team's performance, analyzing productivity, efficiency, and goal achievement.

Requirements:

• Strong prior experience with coordination and management of IT Support and Operations teams
• Understanding of Azure, Microsoft 365, and Google Workspace cloud services
• Knowledge of Jira and Confluence
• Proactive and initiative-taking attitude
• Excellent organizational and time-management skills
• Strong attention to detail and problem-solving abilities
• Ability to manage multiple tasks and prioritize effectively
• Advanced written and verbal communication skills in English. Good verbal communication in Russian is a plus
• Experience with AI tools and automation solutions is a strong plus

Conditions:

• Competitive compensation based on your experience and skills. Payments are made monthly—without delay—based on an invoice, via banking transfer/Payoneer/Pay Pal
• A remote and contractual work setup with the following hours: Mondays to Fridays, 12:00 - 21:00 EEST, incl. 1h break.