COMPANY DESCRIPTION
ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond.

DESIGNATION : Manage Service Operation Center

RESPONSIBILITIES
Roles :

• Demonstrate excellent surveillance and emergency response skills, need a strong commitment to SLA service and knowledge of all infrastructrure with exhibit leadership skills.
• Perform helpdesk and monitoring functions for applications under managed services such as BI-FAST & CMS.
• Provide layer 1 support related to incidents and service requests related to transactions in applications under IT-MSOC.

Responsibilities :

• perform handling incident & problem resolution perform monitoring checklist & BAU things
  
• Understand customer (internal & external) needs and deliver the expected outcomes.
  
• Faster a customer-focused working environment with clear responsibilities and expectations.
  
• Develop and maintain collaborative relationships with key clients (external)
  
• Establish and maintain active and constructive relationships with other team in the organization. (internal)Risk/Findings audit to be fulfilled
  
• Perform support good corporate governance in their specific areas of work.
  

Knowledge :
Non-technical
Technical


QUALIFICATIONS
Proven experience as IT NOC / System Engineer or similar position at least 1 years' experience.