Indonesia Job Openings

Pertama Property Management

Reservation Agent

Badung

FULL TIME

August 30, 2024

  • Deliver the highest level of customer service to all guests
  • Manage incoming reservation inquiries (OTA, offline travel agents, phone, email)
  • Provide information to guests regarding amenities, availability, rates, and policies
  • Handle cancellations, modifications, no shows and guest’s special requests
  • Communicate with guests prior to arrival, during stay, and after stay on all platforms
  • Respond to guest inquiries and resolve issues or complaints in a timely manner
  • Coordinate with other departments to fulfil requests and ensure smooth Operations
  • Maintain organized records of reservations, guest preferences, and special requests
  • Reconcile payments correctly and help reporting weekly revenue productivity
  • Collaborate with sales and marketing team to promote properties and attract guests
  • Assist in the implementation of promotional offers and packages to drive bookings
  • Monitor reservation trends and occupancy levels to maximize revenue opportunities
Job Type: Full-time
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