• Booking and Reservation Management: Manage incoming reservations, whether by phone, email, or booking systems, ensuring accuracy in guest or client details.
• Customer Service: Address customer inquiries, provide information on availability, pricing, or accommodations, and resolve issues or complaints regarding reservations.
• Coordination: Coordinate with other departments like sales & housekeeping to ensure smooth guest or passenger experiences.
• Record Keeping: Maintain accurate records of bookings, cancellations, and changes in the reservation system.
• Payment Processing: Handle payments or deposits related to bookings, ensuring proper financial records.
• Promotions: Inform customers about available promotions, packages, or discounts.

Qualifications:
Education: A high school diploma or a degree in hospitality, tourism, or a related field.
Experience: 2+ years experience in a customer service or reservations role, especially within hospitality or travel industries, is often preferred.
Skills:

• Strong communication skills (verbal and written).
• Familiarity with reservation apps (Airbnb, Ticket.com, etc)
• Ability to multitask and handle high-pressure situations.
• Good organizational and time-management skills.
• Attention to detail and accuracy in data entry.

Job Types: Full-time, Part-time