Posting Description:

Aon is in the business of better decisions

Role responsibilities

Claims support duties

• Meet all role SLA's related to Claims data analysis, accuracy, reporting and turnaround time in tandem with contract terms e.g. reinsurer notification; Business Partner acknowledgement and status reporting; claims documentation submission to reinsurer
• System processing of Treaty and FAC claims as directed (new loss, update loss, paid loss, recovery, claim closure)
• Analyse and review basic coverage issues and flag important reinsurance conditions to Business Partners that require their compliance
• Communication and management of internal and external client expectations
• Build Business Partner relationships in tandem with Client Relationship Manager, working as one Client Team
• Timely reporting of major/ large losses, and escalation of queries as required, to Client Relationship Manager and Team Leader
• Service the Business Partner as required i.e. liaise re status of open claims, including approval updates and outstanding loss reserve movement
• Support market meetings for specific claims
• Support Claims Negotiation and Settlement of Claims and defer to Regional client services team on decision making for more complex claims and settlement matters
• Interact with internal and external stakeholders on technical matters (face-to-face meetings, conference calls and emails).

Ad hoc Duties

• Actively engage with Credit Control colleagues for the efficient collection of balances
• Actively engage with Regional Client Services team to ensure alignment to Global Standardization and Best Practices
• Manage stakeholders through presentation of facts and data as well as relationship building
• Any other duties as required by the management
• Business travel as required.

Candidate Requirements

• Degree or equivalent experience required, ideally in Finance, Accounting, Math or related field
• Preferably 4 years of experience in the Claims area within the insurance or reinsurance industry (Minimum 2 years)
• Working knowledge of MS office suite of products
• Ability to deliver under pressure in a high intensity and fast paced multinational environment i.e. meet very tight timelines ranging from 1-3 day turnaround
• Excellent English (written, verbal)
• Excellent interpersonal and communication skills (both oral and written) with the ability to work with internal and external stakeholders at all levels within Indonesia and globally (active listening, purposeful communication & flexibility)
• Functional knowledge and understanding of claims management, the market, and legal and regulatory environment
• Excellent organization, prioritization and time management skills
• Excellent attention to detail, and ability to work independently and efficiently
• Professional demeanour and collaborative team player
• Negotiation and Project Management Skills.

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