Job Title

Job Description

• Ensures that the right service parts have been ordered and that the required parts are delivered on the requested moment at the right location.
  
• Coordinates the final delivery at customer site and will act in case service parts have not been delivered in time, are damaged or wrongly delivered.
  
• Managing an uninterrupted flow of service parts throughout the service fulfillment process.
  
• Monitors and controls the return of service parts to the vendors.
  
• Prevents unnecessary stock holding and buildup of stock levels.
  
• Monitors the part flows in the involved software applications and troubleshoots in correct part ordering.
  
• Communicates with vendors & informs the organization on interruptions in the chain, which will delay the on time delivery of the requested service parts
  
• Inventory & Service Parts management
  
• Collaborates with the material planner to manage the spare parts supply planning process for the Indonesian market.
  

• Bachelor's degree in Logistics, Supply Chain, Industrial Engineering, or Management, with 3-5 years of related experience in Customer Service or Supply Chain.
  
• Basic knowledge of SAP, along with comprehensive knowledge of MS Excel and MS Office.
  
• Ability to work logically and systematically under pressure to deliver quick.
  
• Excellent communication skills with a proven track record in problem-solving and relationship management.
  
• Certification in a supply chain role is a plus.