Job description
We can promise you an environment that not only encourages your best, but also rewards with plenty of room to grow.
Otten Coffee is tech-enabled and vertically- integrated specialty coffee company with strong digital presence and omnichannel ecosystem to transform coffee drinking culture in Indonesia.
#Mengopikan Indonesia
Culture :
At Otten Coffee, Our success is powered by people and technology.
We encourage our employees to act like entrepreneurs.
We are always seeking new ways for a growth stage and to amaze community and customers.
Integrity and Loyalty is the core of who we are at Otten Coffee.
Give us your best and we will give you ours.
Summary of Position :
Otten Coffee Store Unit Manager (Retail) drives our business growth through strategic and strong offline stores.
The ideal candidate must be able to improve customer satisfaction and meet monthly sales goals. In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills.
We go above and beyond in Indonesia coffee Industry with seemless shopping and coffee experience. You are supportive of the team you work with as you all grow together.
If you are someone who is a coffee lover, fun, self motivated, friendly and loves to assist customers from zero knowledge to coffee enthusiast with many products and services, You'll be glad you applied to Otten Coffee.
Responsibilities :

• Focus and responsible for overseeing the daily operations of stores, making sure they run smoothly and effectively.
• Supervise the operational and organizational standards of the stores.
• Conduct administrative tasks, monitor inventory levels, and develop business strategies.
• Delivering excellent service to ensure high levels of customer satisfaction.
• Motivating the sales team to meet sales objectives by training and mentoring staff.
• Creating business strategies to attract new customers, expand store traffic, and enhance profitability.
• Hiring, training, and overseeing new staff.
• Responding to customer complaints and concerns in a professional manner.
• Developing and arranging promotional material and in-store displays.
• Preparing detailed reports on buying trends, customer requirements, and profits.
• Monitoring inventory levels and ordering new items. Taking inventory count periodically
• Leadership and interpersonal skills.

Qualifications :

• Passionate about coffee and education
• A minimum of 3 years experience working in a retail environment, ideally in a managerial role.
• Strong leadership and customer management abilities.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Great communication and interpersonal skills.
• Ability to organize, prioritize, multitask and be flexible
• Must have a positive work attitude and team player
• Be able to follow simple directions and demonstrate accountability.
• Ability to manage schedules and inventory
• Work location BSD

Job Type: Full-time
Experience:

• Store Unit Manager: 2 years (Required)
• Retail Industry: 2 years (Required)