Are you passionate about empowering teams with the skills and knowledge they need to succeed?
At B2Spin, a rapidly growing gaming company, we're seeking a dynamic Training Manager (CS and Player Operations) to design, implement, and lead comprehensive training programs for our Customer Support, Fraud, KYC, Risk, Payments, and Player Trust & Safety teams. This key role will ensure our teams are fully equipped to deliver exceptional service and operational excellence.
What you'll do:

• Develop Training Programs: Create and implement training programmes focused on Customer Support, Fraud Prevention, Risk Management, Payments, and Compliance.

• Enhance Operational Skills: Provide ongoing training for teams to improve operational efficiency, mitigate risks, and ensure compliance with industry regulations.

• Focus on Payments & Risk: Lead targeted training initiatives around payments processing, fraud prevention, and risk management, ensuring alignment with our business objectives.

• Foster a Learning Culture: Work closely with Content and QA teams to embed a culture of continuous learning and improvement, ensuring that feedback and insights drive the evolution of training programs and team development.

• Collaborate with Leadership: Partner with department heads and the Head of Customer Support & Player Operations to align training initiatives with our company's strategic goals.

• Evaluate and Adapt: Continuously assess training effectiveness using performance metrics, refining programs based on feedback and industry trends.

• Support Team Development: Mentor and empower team leads to deliver consistent, high-quality training within their respective teams.

What we're looking for:

• Proven experience as a training manager in a similar role, ideally within the i Gaming or digital operations space.

• In-depth knowledge of customer support, payments, risk, fraud, and KYC processes.

• Strong communication, presentation, and coaching skills.

• Ability to create engaging and effective training materials.

• Experience using data and performance metrics to drive improvements in training programs.

• A proactive and collaborative mindset, with the ability to thrive in a fast-paced and dynamic environment.

Why join us?

• Be part of an innovative company with a global presence.

• Play a pivotal role in shaping the training and development of our teams.

• Enjoy flexibility with remote work opportunities.

• Competitive compensation and potential for career growth.

Ready to take the next step in your career and help us build a culture of continuous improvement? Apply now and join us in creating exceptional player experiences!