Position: Server
Department: Food & Beverage
Location: Labyrinth Collective
Job Overview:
The Server at Labyrinth Collective is responsible for providing excellent guest service in the dining areas by ensuring a positive guest experience, accurate order taking, and timely service. The role also involves maintaining cleanliness, supporting the team, and upholding the high standards of the collective.
Key Responsibilities:

• Guest Service:
• Greet guests warmly and present menus.
• Provide detailed information on menu items, answer questions, and make recommendations.
• Take guest orders accurately and relay them to the kitchen.
• Serve food and beverages promptly and courteously.
• Ensure guest satisfaction by checking on guests regularly and addressing any concerns.
• Assist guests with special requests or dietary restrictions.
• Order Management:
• Efficiently manage order processing using point-of-sale (POS) systems.
• Coordinate with kitchen staff to ensure timely and accurate delivery of orders.
• Double-check orders for accuracy and quality before serving.
• Cleanliness and Organization:
• Maintain a clean and organized dining area, including table settings.
• Set up and break down tables before and after service.
• Assist with restocking items, such as napkins, utensils, and condiments.
• Team Collaboration:
• Collaborate with kitchen staff, bartenders, and other servers to ensure smooth service flow.
• Assist in training new staff members when necessary.
• Health and Safety Compliance:
• Follow all health and safety regulations, including hygiene standards.
• Ensure food handling and serving procedures are compliant with local regulations.
• Additional Duties:
• Assist with special events, catering, or private dining services.
• Participate in regular staff meetings and training sessions.
• Perform other duties as assigned by the supervisor or management.

Qualifications:

• Prior experience as a server or in a customer service role in hospitality.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Familiarity with POS systems is preferred.
• Basic knowledge of food and beverage, including dietary requirements.
• Ability to handle multiple tasks and remain calm under pressure.
• Excellent attention to detail and organizational skills.

Job Type: Full-time
Education:

• SMA/SMU/SMK (Preferred)

Experience:

• Restaurant/Banquet Server: 1 year (Preferred)