Ireland Job Openings
Derrycourt Cleaning Specialists
Area Manager Co. Cork
Cork
FULL TIME
August 23, 2024
Derrycourt Cleaning Specialists was established in 1992 by Ann and Martin O’Hanlon. Over the past decade the company has experienced tremendous growth and currently employs a workforce of over 1700 staff. Family owned and managed, Derrycourt Cleaning Specialists takes great pride in total commitment to client satisfaction, always aiming to exceed customer’s expectations and to provide a personal and professional service through the experience and commitment of their trained staff. Derrycourt Cleaning Specialists client base spans across the industrial, commercial, educational, manufacturing, retail, healthcare and hospitality industries.
Derrycourt is an equal opportunities employer. We believe that our commitment to ensuring diversity & inclusion in our policies and day to day work practices, placing of equality, human rights and the diversity of our people at the heart of business strategies, plans and activities, will support our continued growth, make us more dynamic and ensure our overall effectiveness. To this end, Derrycourt strives to respect, support and ensure the inclusion of all voices and cultures that make up Ireland today, from all sections of society, from existing and new communities, and from all social backgrounds, ethnicities and tradition
Derrycourt would like to appoint an Area Manager for the Cork region. The key responsibilities as outlined below are some of the criteria that is essential part of the role. You will be reporting to the Regional Manager for the area on a weekly basis and will asked to travel to the Head Office in Dublin to attend meetings
Location of Role: Primarily Co Cork
Benefits:
- 21.5 days holiday per annum
- Company pension contribution after 6 months
- Clothing allowance after 6 months
- Cycling to Work Scheme
- Private medical insurance contribution
- Initial training and ongoing development
- The use of a company car
- Company phone & Laptop
Specific Responsibilities:
- To supervise and investigate the quality and standards of cleaning services provided by Derrycourt Cleaning Specialists at various client sites within a specific geographical area and assist the Regional Manager and Contracts Manager in ensuring the profitability of individual contracts across the area.
- Responsible for the supervision of the cleaning service employees, including the allocation of workloads, monitoring progress and performance, determining work priorities, paying particular attention to productivity and quality control through regular site visits.
- Responsible for ensuring health and safety standards are maintained on client sites under their remit.
- To control and monitor the correct use of appropriate cleaning materials in their client sites.
- To carry out stock checks on equipment and materials as required.
- To arrange/carry out the induction and ‘on the job’ training with cleaning operatives and ensure that all employees are trained to required standards.
- To assist in co-ordinating disciplining and counselling of employees in conjunction with Human Resources in accordance with agreed policies.
- To champion and promote Derrycourt Cleaning Services at all times, seeking to avail of any business opportunity which may present itself.
- To liaise with Human Resources on the provision of relief cleaning personnel as required.
- Responsible for ensuring that every client site has an up to date cleaning manual and promote awareness of same with employees.
- Work with the Quality team to prepare, maintain and update work schedules and checklists for each of your sites.
- Undertake audits using e Cat as required based on the SLA with the client.
- Implement CAPA plans in relation to any audit non-conformances outlined by you or Quality department or the client themselves.
- Ensure all CAPA plans are completed on time.
- As required prepare monthly KPI reports.
Maintaining Standards:
- To ensure the Service Level Agreement is being achieved and actively seek out new opportunities.
- To manage time effectively to ensure maximum use of resources.
- To continuously review work methods and procedures in order to maximise efficiencies.
Communication:
- Report to the Regional Manager or Contracts Manager promptly any customer complaints/issues so that the appropriate resolution can be put in place without delay, ensuring client satisfaction at all times.
- Attend weekly management meetings at Head Office.
- Ensure you meet and communicate with the client and employees on site.
- To ensure that all services are charged for correctly by communicating with Finance Department.
- Daily use of Salesforce CRM system to track the client sites you have visited and document the outcome of such visits.
- Daily use of Salesforce CRM to update any relevant information held in regard to your site, ensuring all on site details, checklists and work schedules can remain up to date.
Team Work & Motivation:
- To develop a suitable trained and responsible team.
- To develop a productive workforce that is customer focused.
Health & Safety:
- Maximise Health & Safety in all aspects of the work environment to reduce/eliminate accidents.
- Action any issues that arises on a day-to-day basis.
- Report any issues to the client and Health & Safety Manager as necessary.
- Ensure accident/incident investigations and report forms are completed as per policy.
People management:
- To ensure compliance with all legislation i.e. working time act – rest periods, max working hours etc., equality legislation, grievance and disciplinary procedure.
- Ensure accurate records are maintained including time and attendance, time sheets, site minutes etc.
- Approve Payroll for employees at your location
- To handle all staff disciplinary and grievances at a local level in accordance with company policy and communicate regularly with the Head Office HR Department.
We believe as part of the Derrycourt team in supporting the delivery of a superior service assuring that all contracts are performed at the level described in the Scope of Work and the customer’s expectations.
Please read our privacy statement for details of how we use your personal information as part of the recruitment process - https://www.derrycourt.ie/privacy-for-job-applicants/
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