Positions: Assistant Front Office Manager (Full Time Permanent)
Location: Osprey Hotel, Naas, Co. Kildare


Osprey Hotel are looking for a Full Time Assistant Front Office Manager to join our talented team.

Our Hotel

This is your place. The Osprey Hotel, located in Naas, Co. Kildare is just 35 minutes from Dublin City and close to all major routes. The Hotel comprises of the four-star contemporary styled 108 bedroom Osprey Hotel, Spa, Conference Centre, Business Campus, Osprey Leisure and the Herald & Devoy Restaurant. We are delighted to announce our €1 million new conference suite which was designed by celebrity architect and star of RTE's 'Home of the Year', Hugh Wallace. The ballroom has been completely revamped into an elegant and contemporary multi-functional space. This stunning room can accommodate 400 guests for a theatre style conference or up to 320 at round table for weddings and everything else in between with it's versatile design and functionality.

Your New Role

Reporting to the Front Office Manager, we are looking for an experienced, energetic and dynamic candidate for this role. As a Assistant Front Office Manager you will have the ability to lead, direct and work in partnership with your team. Good computer skills and the ability to communicate fluently in English are essential for this role. Excellent customer care and interpersonal skill are also essential. You will be a professional and enthusiastic individual and have prior work experience in front office within the hotel sector.


Duties will include:

• To assist the Front Office Manager and support the front office team.
• Assisting in the efficient running of the front office activities ensuring highest standard of customer service
• Responsibility for training and development of existing and new members of staff through use of SOP's
• To carry out receptionist & reservation cover - Welcoming guests to the property, providing effective check-in and check-out and operating the switchboard when required
• To deal with any guest complaints, queries and suggestions quickly and efficiently
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Maintain a thorough understanding of properties facilities and processes, and contribute to a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• To make sure the highest standards of customer care are met at all times
• To provide friendly and efficient service and available at all times to assist with any queries
• To assume responsibility for any issues in the absence of Senior Management and to ensure safety procedures are adhered to at all times
• To manage staff ensuring company policy is adhered to at all times
• Use of onsite computer systems as well as email and Microsoft packages

The ideal candidate for this position:

• Must have previous experience in front office role in a hotel
• Previous PMS experience
• Be courteous and focused on providing a consistently high standard of service
• Must be a team player with the ability to multi task
• Be able to cope well under pressure.
• Be able to work on your own initiative.
• Must be standards driven and detail orientated, with the desire to progress within the hospitality industry
• Must possess excellent communication and interpersonal skills
• Communicate fluently in English (written & oral).
• Flexible

This is a Full Time role. The nature of our industry means that this role will include a variety of shift & weekend work.

Why Work With Us?

We offer a variety of roster options which can be tailored to suit a positive work life balance. We are a team of talented professionals who work well together and we are a fun team to work with. We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required.


Just some of the benefits of working with us:

• Great Place to Work Accredited
• Awarded 'Best Workplace in Ireland 2024'
• Awarded ' Best Workplace for Women in Ireland 2024'
• Awarded 'Best Workplace for Health & Wellbeing 2024'
• Awarded 'Outstanding Employer' by Failte Ireland
• Excellent working environment
• Discounted gym membership
• Spa offers for employees, friends and family
• Friends and family stayover specials
• Staff canteen where food is provided daily
• Employee of the quarter year
• Employee referral incentive scheme
• Social staff outings
• Flexible working hours
• Excellent Hotel staff rates across Ireland, UK & Continental Europe
• Employee Assistance Programme
• Free Car Parking
• We promote from within
• Training & Development opportunities
• Career progression opportunities

This is an exciting opportunity to join a hotel that is owned and managed by PREM Group, one of Europe s leading hotel management companies. PREM Group provides all of its employees with opportunities to expand and develop their career. We give employees the initiative to contribute their ideas in building a better environment for everyone. #progresswith PREM


The Osprey Hotel & Spa #This Is Your Place

To Apply

If you would like to apply for this role, please forward your CV through this website. We look forward to hearing from you!