Job Type: Permanent Application Deadline: 31 March 2025

• Are you confident in your customer service skills?
• Are you able to reliably commute to the office?
• Strong telephone and interpersonal skills, with a willingness to learn new technologies?
• Passionate about finding solutions for customers and contributing positively as a proactive team player?

• Join our rapidly growing team
• Benefit from first 12 weeks of supportive in person and virtual training including classroom and practical experience
• Discover exciting career advancement possibilities for a secure future
• There is free car parking in our Dublin office (Free office underground car parking available)

• Handle direct customers or Independent Financial Advisor (IFA’s) interactions through a range of channels, primarily phone and also email and letter - understanding their needs to provide the right solutions to them.
• Take ownership of every customer interaction to ensure issues and enquiries are resolved to the satisfaction of the customer and the business.
• Explain UK products & services as well as provide guidance on tools and sources of information to empower customers to self-serve.
• Adhere to the call process ensuring application of best practice in call introduction, query identification, resolution and call closure
• Acknowledge and manage customer complaints, striving to achieve early resolution where possible.
• Quickly and efficiently escalate risk, potential fraud or vulnerable customer situations, ensuring escalation to the appropriate person.

• Prior experience of working in a Customer Service industry - preferably within a corporate environment.
• Strong telephone and verbal communication skills
• Active listener
• Passionate about delivering positive solutions for customers
• Experience in using technology platforms to deliver a service and a willingness to learn new technologies.
• Proactive team player with a desire to improve knowledge and contribute to positive team dynamics across the department