Your mission

This is not a remote/hybrid role. Full on site requirement.
We are seeking a diligent and detail-oriented Back Office Admin Agent to join our team. The successful candidate will be responsible for performing a variety of administrative tasks that ensure the smooth operation of our contact centre's back-office functions. This role includes conducting quality checks on new sales, uploading new contracts, following up on issues, and processing data accurately.

Key Responsibilities:

• Quality Checks on New Sales:
  • Review and verify the accuracy and completeness of sales data.
  • Ensure all sales meet company standards and compliance requirements.
  • Identify and report any discrepancies or errors to the relevant department.
• Contract Management:
  • Upload new contracts into the system with precise attention to detail.
  • Maintain an organised digital and physical filing system for contracts.
  • Ensure all contracts are processed in a timely manner and meet all company guidelines.
• Issue Resolution:
  • Follow up on any sales-related issues, ensuring prompt and effective resolution.
  • Coordinate with other departments to address and resolve issues.
  • Keep detailed records of all issues and resolutions for future reference.
• Data Processing:
  • Accurately enter and update data in relevant systems.
  • Maintain the integrity and confidentiality of data at all times.
• General Administrative Support:
  • Assist in other administrative tasks as needed to support the smooth operation of the contact centre.
  • Provide back-up support to other team members during peak times or absences.

You will be contracted to work a nine hour shift between the hours of 9am to 8pm Monday to Friday, inclusive of 1 x 10 minute morning break, 40 minute break for lunch, 1 x 10 minute afternoon break. You will be required to work 1-2 Saturdays per month, 9am to 5.30pm, inclusive of 1 x 10 minute morning break, 30 minute break for lunch, 1 x 10 minute afternoon break.

Your profile

Key Skills and Competencies:

• Attention to Detail: High level of accuracy in performing tasks.
• Organizational Skills: Ability to manage multiple tasks and priorities effectively.
• Problem-Solving: Ability to identify issues and implement solutions promptly.
• Data Management: Strong experience in data entry and processing.
• Communication Skills: Excellent verbal and written communication skills.
• IT Proficiency: Proficient in MS Office Suite, particularly Excel and Word, and experience with CRM systems is a plus.
• Teamwork: Ability to work effectively both independently and as part of a team.

Qualifications:

• Previous experience in an administrative or back-office role, preferably within a contact centre environment.
• Strong understanding of customer service processes and sales cycles is desirable.

Benefits:

• Competitive salary package
• Monthly Commission
• Opportunity for professional development and growth within the company
• Collaborative and supportive work environment

INDHP3

About us

FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 28 years.

We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.