1. Overview, Vision, and Ethos of St. Michael’s House

St. Michael's House (SMH) is a leading organisation in the field of disability in Ireland and has a turnover of €100m; a staff complement of over 1,850 employees and delivers services to over 1,900 children and adults, their families, and carers in over 170 & networks locations across the greater Dublin area.

SMH has a research partnership with UCD and runs QQI accredited programmes of education up to and including Honours Degree Level through its Open Training College.

SMH provides the following comprehensive suite of services:

Children: Childrens disability Network Services, Education Office, and Patron for 6 Special National Schools, CAMHSID Services, Preschool Support Services & Paediatric Medical Services.

Adult: Day Services, Local Centres, Vocational Centres, Training Centres, Supported Employment, Individualised Services, Community Support Services for the Older Persons, Mental Health, and Medical Services.

Respite: Formal Respite Services, Link, Community Respite, In-Home Support, Host Families, Fostering Services, and Individualised Respite.

Residential: Community Houses, High Dependency Nursing Houses, Alzheimer’s Centre, Independent Living, Challenging Behaviour, Individualised Residential Services.

Ancillary Services: Leisure Centre and Recreational Programme.

Adult Clinical Services: Psychiatry, Medical, Psychology, Social Work, Physiotherapy, Occupational Therapy, Speech and Language Therapy, Dietician, and Infection Control.

Through the Open Training College, the provision of a range of Accredited Programmes for staff up to Honours Third Level Programmes.

Research Programmes in Partnership with UCD.

Corporate/Administration Services: Human Resources, Finance, IT, Training and Development, Health and Safety, Fundraising, Transport, Maintenance Technical Services and Property Development, Safeguarding and HIQA communications.

St. Michael’s House is committed to offering services and supports that:

• Reflect the individual needs and choices of service users.

• Support individuals to develop meaningful relationships, to make a valued contribution and become active members of their community.

• Empower people to make choices about where they work, live, and socialise.

• Advocate for the improvement and development of services.

• Are cost-effective and accountable to service users, families, and funding authorities

• Vision:

• A society in which people of every ability can live the life of their choosing.

Mission:

• SMH works with Services Users to understand their needs and wishes and help them achieve their goals -

“Your Life, Your Rights, Your Choices”

• Values:

Respect, Kindness, Honesty, Excellence, Creativity.

2. Boards of St Michael’s House

• St Michael’s House Group

• St Michael’s House Service Board

• St Michael’s House Properties

• St Michael’s House Leisure Complex

3. Direct Reports to CEO

• Director of Finance

• Director of Human Resources & Organisational Development

• Director of Quality Improvement and Safety Development

• Director of Nursing

• Director of Support Services

• Director of Estates

• Director of Adult Services

• Director of Children & Young Persons

• Director of Psychiatry

• Director of SETDD & OTC

4. Support Services Department

St Michael’s House Support Services has overall responsibility for ICT, Project Management, Clinical Management Team, Residential & Day Services Waitlist Management, Communications and FOI/GDPR.
5. Regulatory Organisational Structure – Board of Directors

6. Job Description and Person Specification

TITLE: Case Manager
REPORTS TO: Grade VIII
SALARY SCALE: Grade VII
HOLIDAYS: 30 days per annum
HEALTH: A candidate for and any person holding the office must be free from any health-related issue which would render him/her unsuitable to hold the office and be in a state of health as would indicate a reasonable prospect of ability to attend regular and efficient service.
CHARACTER: A candidate for and any person holding the office must be of good character.
HOURS OF WORK: 35 hours per week. Details of starting and finishing times, which may vary in accordance with Service needs, will be notified to you by the Director of Support Services. There will be times when you will be required to work outside of the normal office hours.
WORKING WEEK: Will be determined by Director of Support Services
ETHICAL CODE: The post holder is requested to respect the special charisma, ethos, and tradition of St Michael’s House and to observe and comply with its general policies, procedures, and regulations.
CONFIDENTIALITY: The post holder will have access to various types of records/information in the course of work. Such records and information are strictly confidential and unless acting on the instruction of an authorised person, on no account must information concerning staff, service users or other service business be divulged or discussed except in the performance of normal duty. In addition, records may never be left in such a manner that unauthorised persons can obtain access to them and must be kept in safe custody when no longer required.
Reporting structure: Reporting to Support Services(name change TBC) Department Grade VIII. Your direct report may be changed at the discretion of the CEO or Director of HR
JOB PURPOSE:
Case management is a system for the planning, arranging and subsequent co-ordination and delivery of services using individually tailored approaches, having a person-centered philosophy and a multi-disciplinary focus.
Roles and responsibilities as assigned by Line Manager:
o Supporting access into St. Michael’s House adult services, day and residential, via the relevant committees/policies.
o Working to support day service consultations once agreed, day placement vacancies have been identified, funding agreed, and the vacancy approved for filling by SMH Adult Day Waitlist Committee.
o Supporting school leaver access to SMH in line with the school leaver SOP.
o Managing the Individualised Clinical Services (Clinic Only) caseload, including service users on the multi-agency list accessing clinic only services and liaising with SMH Clinical Management Team.
o Risk- assessing, managing and escalating all risks as required when supporting service users on clinic only and day services caseloads.
o Working with relevant stakeholders i.e. Service users, families, HSE
o Adhere to all policies in SMH when carrying out roles and responsibilities.
o Engaging in service developments as assigned by his/her line manager.
o Support people and their families in their transition to (or within) St Michael’s House adult services – once a referral has been accepted with an appropriate placement approved by SMH management and funding in place.
o Support the monitoring, reviewing and development of costed business cases for provision of services to individual service users as deemed necessary, specifically in relation to the changing needs of Clinic Only service users.
o Lead service development plans where service gaps have been identified, specifically in relation to people accessing Clinic Only Services, as assigned by the line manager.
o Contribute to service development plans where service gaps have been identified, specifically in relation to people on the Adult Day Waitlist.
o Convene, co–ordinate and / or attend multi disciplinary case management reviews as required, in relation to (a) Clinic Only cases, (b) Adult Day Waitlist cases assigned by the Chair of the ADWL or (c) specific New Referrals where additional information is required if requested by the Chair of the New Referrals, Admissions and Discharges Committee.
o Develop and promote multidisciplinary, interagency, intersectoral links with relevant statutory, voluntary and private service providers as appropriate.
o Maintain the SMH Multi-Agency database
o Develop relationships and structures with the relevant stakeholders responsible for provision and delivery of services to ensure maximum service provision.
o Maintain appropriate, up to date written and electronic records and activity data in accordance with professional service standard and provide reports and data as required.
o Ensure that all administrative systems are in accordance with guidelines and to the highest standards.
o Adhere to Policies with regard to procurement of services.
o Be responsible for the provision of statistics as requested the line manager.
o Provide such reports as may be deemed necessary by the line manager.

Garda Vetting:
St. Michael’s House recognise its responsibilities under the National Vetting Bureau (Children and Vulnerable Persons) Act 2012-2016.This act applies to those employees who provide care for children and vulnerable adults. St Michael’s appointed liaison person will apply for vetting disclosure for new and current employees.
The post holder may be required to perform other duties as appropriate to the post, which may be assigned to him/her from time to time, and to contribute to the development of the post while in office. This job description will be subject to review in the light of changing circumstances. It is not intended to be exhaustive but should be regarded as providing guidelines within which individuals work

PERSON SPECIFICATION

Factors

Essential

Desirable

Qualifications

• A relevant third level qualification

Ø Exce

Experience

• Minimum three years supporting adults with disabilities

• Experience of working effectively with a wide range of stakeholders, to include young (and older) adults with ID, their families, schools, clinicians, PICS, Service-Managers, HSE managers, managers in non-SMH disability services

• Good understanding of New Directions and its implications for services and service development

• Good understanding of ADM, its implementation in individual cases, and its implications for SMH decision-making processes.

• Experience of managing case loads of service users with various complexities

• Experience of risk assessment and management of risk registers

• Well-developed IT skills, including proficiency in Microsoft Office 365 (Word, Excel, Power Point, Outlook) and the ability to use them effectively to improve performance and communications

• Experience of working to deadlines in a busy office environment with accuracy and attention to detail

• Experience in research and report writing

• Exceptional attention to detail and communications skills

• Experience in handling confidential information; demonstrating high levels of integrity and discretion

• Excellent organisational , planning and people management skills

• A driving licence and own/access to a vehicle are required for this role

CORE COMPETENCIES
Quality Service

• Adopts a person centered approach and supports service users with empathy, compassion, and respect.

• Demonstrates a commitment to achieving a high standard result.

• Is flexible and adaptable to meet unanticipated demands.

• Complies with organisational policies and procedures at all times.

• Understands, demonstrates, and respects the rights of all service users and families

Planning & Organising

• Demonstrates the ability to plan and deliver the duties of the role in an effective and resourceful manner within a model of person centered care.

• Adopts a systematic approach to planning, organising, and managing workload.

• Able to multitask without losing focus.

• Manages competing and changing priorities effectively.

• Demonstrates a flexible and adaptable approach in a changing environment.

• Deals with issues in a timely manner.

• Demonstrates a high level of attention to detail.

Professionalism

• Approaches all tasks in a confident manner.

• Shows pride in one’s profession.

• Demonstrates honesty and integrity: holds a strong code of ethics.

• Maintains appropriate and professional boundaries.

• Manages personal problems to minimise impact on work or professional relationships.

• Respects confidentiality and discretion in all work-related matters.

• Pays attention to dress code and professional appearance.

• Shows an enthusiastic and committed attitude to one’s work.

• Understands scope of practice.

• Understands the need to apply service and/or professional standards, policies and procedures

• Demonstrates self-belief in own potential and ability.

Continuous Learning & Development

• Shows enthusiasm and motivation for work.

• Willing to use opportunities to improve, learn and develop self.

• Regularly participates in on-the-job learning.

• Stays current in own field of expertise.

• Is open to constructive feedback, acknowledges own limitations.

• Understands role and boundaries of other disciplines.

• Initiates and undertakes mandatory training.

• Takes responsibility to ensure learning and understanding of new ideas and procedures.

• Self-evaluates own performance to continuously improve personal development.

Organisational Knowledge

• Understands the mission and core values of St. Michael’s House

• Is aware of the multiple services provided by St. Michael’s House

• Familiar with professional bodies.

• Is knowledgeable of regulations and where relevant applies practice in accordance with legislation to area of work.

• Has the skill set to access computer systems and ability to learn new IT systems?

• Knowledgeable of professional standards, policies, and procedures relevant to discipline.

• Understands how own scope of practice fits with the organisation.

Innovation & Creative Thinking

• Generates new ideas.

• Shows enthusiasm for trying new ways of doing things.

• Takes a creative approach to work by exploring a range of options and trying new ideas whilst keeping an open mind.

Leadership Potential

• Successfully modifies behaviour to embrace change.

• Energetic and Inspires others through own positive attitude.

• Creates trust by being honest, reliable, and consistent.

• Can be directive without being dictatorial.

• Blends a focus on results with a caring and sensitivity for individuals.

• Demonstrates the ability to be flexible in relation to hours of work and roles and responsibilities.

• Responds positively to new demands and requirements.

Problem Solving & Decision Making

• Makes timely, intuitive decisions to achieve successful outcome.

• Identifies and uses appropriate sources of information when making decisions.

• Supports views with sound logic reasoning.

• Reasons systematically and logically through issues.

• Demonstrates common sense when dealing with everyday issues that arise.

• Knows when to ask for help and guidance from supervisor and/or colleagues

Teamwork

• Contributes consistently and positively to team activities.

• Projects a warm and appropriate professional demeanour at all times.

• Is accepting of diverse values and beliefs.

• Helps others: willing to take on different tasks/roles accordingly to the needs of the team.

• Expresses views and professional opinion at team meetings.

• Knows when and where to consult with other members of the team.

• Is responsive to the needs of other team members: shows empathy.

• Balances listening to others’ ideas with sharing own thoughts.

• Considers how one’s behaviour may impact others.

• Has the knowledge and confidence to identify and personally manage own workplace disagreements locally at an early stage and knows when to seek support of management.

Communication & Interpersonal Skills

• Communicates openly and honestly.

• Shows empathy when handling delicate or sensitive issues.

• Shows patience when dealing with others.

• Considers how one’s behaviour may impact others.

• Clearly and confidently articulates ideas and opinions and their underlying rationale.

• Draws on a variety of communication methods to fit/situation circumstances.

• Open listening: asking clarifying questions and makes eye contact.

• Demonstrates positive body language.

• Knows when to speak, what to talk about, with whom, when, and where.

• Communicates effectively in English language, written and spoken, as appropriate to job requirements.

• Numerate and Literate.

7. Terms and Conditions

• HSE Salary Scale Grade Vii; Point 1: 58,252 – 75,728 LSI (1/10/24)

• Please note that new appointees in public sector to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies.

• 30 days annual leave per annum

8. Selection Process
How to Apply: Apply through Rezoomo link https://www.rezoomo.com/job/71985/
ALL of the below must be received before the application is deemed complete.
1. A comprehensive CV, detailing education, skills, career history, experience.
2. A short cover letter/personal statement (i.e., no more than 2 pages) outlining why you wish to be considered for the post and where you believe your skills, experience and values meet the requirements of the position of HR Recruitment Officer with St. Michael’s House.
Closing Date: 15th November 2024
Informal enquiries to Tara.molloy@smh.ie 087- 3456998
Selection Process:
The Selection Process may include:-

• Shortlisting of candidates, on the basis of the information contained in their application and assessment of competencies detailed in respect of the role.
• Competency based interview (face to face interview).

Please Note:

• You can expect to receive emails from us at the relevant stages notifying you to check your email for campaign updates.

• We endeavour to give as much notice as possible for interview dates etc. Candidates should make themselves available on the date(s) specified by St. Michael’s House.

References:
It is the policy of St Michael’s House to collect two references from your last three employers and they must be from the Manager you reported to.
Please be assured that we will only collect the details and contact referees should you come under consideration and with your agreement.

Other Information

Confidentiality:
Subject to the provisions of the Freedom of Information Act, 2014 applications will be treated in strict confidence. All enquires, applications and all aspects of the proceedings are treated as strictly confidential and are not disclosed to anyone, outside those directly involved in that aspect of the process. Certain items of information, not specific to any individual, are extracted from computer records for general statistical purposes.
Deeming of candidature to be withdrawn:
Candidates who do not attend for interview when and where required by St. Michael’s House or who do not, when requested, furnish such evidence as is required in regard to any matter relevant to their candidature, will have no further claim to consideration.
GDPR:
When your application form is received, we create a record in your name, which contains much of the personal information you have supplied. This personal record is used solely in processing your candidature and should you be successful certain information you provide will be maintained on file. Such information held is subject to the rights and obligations set out under GDPR. To make a request under GDPR please submit your request in writing to:
The Data Protection Officer, St. Michael’s House, Ballymun Road, Dublin 9.
Candidates should note that canvassing will disqualify.