Casual Toll Operators will provide relief cover for full-time and part-time employees while on leave. They must be flexible and willing to work varied hours in a 24/7 operation. There are no fixed hours of work each week and hours will vary from week to week. Ability to work weekends and nights is required.
Job Description:

• The collection of tolls at the toll plaza.
• To correctly identify vehicles by class / type, to collect the appropriate tolls and to issue change and receipts as appropriate in an efficient and customer friendly manner.
• To assist in maintaining optimum traffic flow so as to minimise delay, maximise throughput and meet business targets and ensure customer satisfaction with the tolling service.
• To follow established procedures for handling of cash, transfer to the Cash Office and completion of the ‘cashup’ procedure at end of shift / work session.
• To ensure that all customer enquiries and complaints received at toll booths are addressed and / or reported and escalated as appropriate in accordance with established procedures.

Person Specification:
Education

• 2nd Level Education required
• Experience/Knowledge
• Experience working in a customer service orientated environment
• Experience working in a cash handling role

Skills/Abilities

• Good numerical ability

Personal Attributes

• Adaptable and flexible with a willingness to work irregular hours
• Detail conscious
• Ability to communicate effectively, both verbally and in writing (in English)
• Ability to deal with members of the public in respect of queries, complaints and the enforcement of Company policies and procedures
• Ability to handle customer conflict
• Friendly and outgoing personality
• Ability to work as part of a team
• Self-motivated and enthusiastic

Job Type: Part-time
Schedule:

• Day shift
• Night shift
• Weekend availability

Application question(s):

• Do you have access to your own transport as there is no public transport to the site?
• Are there any days/hours you are unavailable?

Work authorisation:

• Ireland (required)

Work Location: In person
Reference ID: Casual Midlink