Position: Duty Manager
Location: Dublin Airport
The successful applicants will have responsibility for the following:
Role:
The Duty Manager, reporting to the Station Operations Manager, is a key operational leader responsible for ensuring the safe, punctual, and efficient delivery of all operational services while adhering to safety protocols and Service Level Agreements. This role requires a proactive and collaborative leader to effectively shift manage multiple departments, including Ramp Operations, Baggage & Transport, Station/Load Control, and Passenger Services. The Duty Manager also acts as the main point of contact for customers, ensuring prompt and satisfactory resolution of their inquiries and concerns.
Reporting to: Station Operations Manager
Main Tasks:
Aircraft Handling and Pier Supervision:

• Oversee aircraft turnaround processes, optimising stand allocation, resource deployment, and staff briefings to ensure on-time departures and arrivals.
• Uphold stringent adherence to safety protocols and airline-specific procedures, fostering a safety-first culture among all staff.
• Monitor adherence to service level agreements, proactively address operational challenges, and provide constructive performance feedback to team members, driving continuous improvement.
• Manage GSE maintenance reporting and allocation, promptly reporting faults and ensuring unserviceable equipment is removed from operation. Ensure effective GSE housekeeping rules are adhered to.

Airside Control and Resource Optimisation:

• Collaborate closely with departmental supervisors to adjust staffing and GSE allocation in real-time, responding effectively to fluctuating operational demands.
• Champion staff training and compliance initiatives, facilitating the dissemination and completion of essential documentation.
• Oversee the efficient management and protection of ULDs, cargo, and baggage dollies, ensuring optimal resource utilization and minimizing damage or loss.
• Cultivate a culture of responsibility and accountability among team members, empowering them to take ownership of their tasks and contributions.
• Actively participate in process improvement initiatives, identifying opportunities for streamlining operations and enhancing overall efficiency.

Customer Focus and Communication:

• Act as the primary point of contact for airline customers, promptly addressing enquiries, concerns, and escalations with a professional and solution-oriented approach.
• Build and maintain strong relationships with airline representatives through regular communication, participation in meetings, and proactive issue resolution.
• Prepare detailed reports on operational performance, delays, safety incidents, and completed tasks, providing transparency and facilitating data-driven decision-making.
• Ensure prompt responses and actions for all out-of-hours customer queries, demonstrating a commitment to exceptional service even during non-standard operating times.

Safety & Security:

• Prioritise safety and security in all aspects of airside operations, enforcing strict compliance with regulations and fostering a proactive safety culture.
• Conduct thorough investigations and meticulous documentation of any accidents, incidents, or near misses, following company protocols and reporting requirements.
• Perform regular audits and inspections to maintain operational compliance and identify potential areas for improvement or risk mitigation.
• Lead the initial response and coordination efforts during aircraft emergencies, activating emergency procedures as outlined in the Emergency Response Manual.

Leadership and People Management:

• Inspire, motivate, and develop a high-performing team of ground handling professionals, providing guidance, training, and mentorship to facilitate their growth and success.
• Facilitate the smooth onboarding and integration of new recruits, ensuring they receive adequate support and training to thrive in their roles.
• Address staff performance and behavioural issues with objectivity and professionalism, upholding company policies and disciplinary procedures as necessary.
• Maintain open communication channels with management, proactively highlighting any concerns that may impact the company's business or reputation.

Skills/Experience Required

• Proven supervisory experience within an aviation ground handling environment.
• A minimum of 5 years of aviation-related experience, preferably encompassing two or more departments.
• Demonstrated proficiency in safety and security protocols and procedures.
• Ability to thrive under pressure and make effective decisions in a fast-paced, dynamic environment.
• Exceptional organisational, communication, and interpersonal skills.
• Proactive, self-motivated, and solution-oriented with a positive attitude.
• Proven ability to support, coach, and inspire teams to achieve their full potential.
• Adept administrative and reporting skills, with a keen eye for detail.
• Computer literacy and proficiency in Microsoft Office Suite are essential.
• Willingness to work shift duties, overtime as required and flexible the face of operational disruptions.

Job Types: Full-time, Permanent
Pay: From €1.00 per day
Application question(s):

• Do you have previous experience working in the Aviation industry? If so please provide details.
• What are your salary expectations for this role?

Language:

• Fluent English (required)

Work authorisation:

• Ireland (required)

Work Location: In person