The company:
Elis is an international textile, hygiene & facilities services business, operating in 29 countries across the globe, delivering a complete textile rental and laundry service. We offer everything from workwear to mats, mops, bed and bath linen, hygiene supplies and pest control services.
With plants and distribution hubs across Ireland, Elis offers an unrivalled level of nationwide service with accredited systems and a commitment to the highest infection control standards. Our, 1400+ workforce, proudly support over 10,000 Irish businesses, delivering quality products and services. Our circular services help clients stay focused on their core business while allowing them to reduce their environmental footprint.


The Role
Ensure quality of service in order to retain and develop existing customers whilst support the Customer Account Manager (CAM) in the tribe team assigned to you.
The Internal Account Agent will work seamlessly with their allocated Customer Account Manager and report to the Head of the Customer Service Team. The successful candidate will be able to adapt to business needs and ensure all reports, Paperwork, contract renewals, stock orders and customer queries are dealt with in a timely and efficient manner.


Key Responsibilities:


Assist their allocated Customer Account Manager (CAM), with managing customer accounts as directed.
Provide accurate information in a timely manner to CAM or customer as requested.
Respond to all customer query correspondence within agreed time frame and ensuring resolution, manage relationships between customers and Elis. Working closely with Production, stores and distribution teams where needed.
Proactively identify service issues any areas of any repeat customer issues within your allocated tribe will have an action plan devised to prevent any further recurrence of
Log all complaints onto the system and update allocated CAM of complaints/resolution so they are briefed for any customer site visits.
Process new sales contracts once approved onto the system for allocated tribe area.
Process weekly credits, additions and reductions on the internal system as instructed by CAM you are responsible for.
Process customer contract renewal paperwork and complete orders for stock and garments.
Process customer mat orders and approve visuals of product pre order.
Raise manual invoices to customers for logo badges, replacements, workwear sales.
Monthly reporting as directed.
Process cancellations on customer accounts once approved by your CAM.
Monitor and regular review of allocated tribe customer debt, ensure debt issues are resolved swiftly and if necessary, placing customers on suspension to aid in resolution of debt issues.
Work closely with CAM on top accounts, assist site visits, stock takes if required.
Assist the CAM in the project roll out of the driver program.


Knowledge, Skills, Experience:
Good interpersonal and communication skills
Customer minded problem solver - proactive.
Computer skills
Good business understanding and commercial skills.
Planning and organisation skills
Team player
Conflict management
Enjoy working with people.