Vodafone are recruiting for an exciting role for a Managed Services Product Manager. The role is key to driving the strategy, development, and growth of our managed services offerings in Vodafone Business.


You will be responsible for understanding market demands, identifying customer needs, and collaborating with cross-functional teams to deliver innovative solutions for our Business Customers. This role requires a blend of technical knowledge, strategic thinking, and a customer-centric mindset to ensure the success of our managed services portfolio.


As the Managed Services Product Manager for Vodafone Business, you will be responsible for managing existing and developing new Managed Services Products and Services for our SMB and Enterprise customers.


Vodafone Business has a number of existing Managed Services offered as stand-alone Products or as components of other Products. Examples include our Software Defined WAN products which include Tiered Managed Services as part of the Product and our Microsoft Managed Services which are sold as complementary services to our Microsoft 365 licenses.


Vodafone Business has ambitious growth plans and Managed Services will play a critical role in achieving these plans. The Managed Services Product Manager will build out several new Managed Services to address our SMB and Enterprise Customer Segments. They will work closely with our Group Product, Strategic Partners, Engineering, Care, Customer Success, Sales and Commercial teams to build out these services both as standalone products and as additions to existing products.

Vodafone Ireland has significant 24/7, Care and Engineering teams and today we provide bespoke managed services for some of the largest companies in Ireland. This role will standardize these services in areas such as Managed Network Services, Professional Services, and In-life management models. Managed Services will be applied in Product areas such as SD Networking, Security and Connectivity, LAN/Wi-Fi, Saa S, Unified Comms and Mobility.

The role in our Product Management team is Growth focused and the successful candidate needs excellent presentation, persuasion, and development skills, as well as the ability to position Vodafone and our go-to-market strategy to C-Level executives. You will work in a team of experienced Product Managers.


Managed Services is one of our highest growth areas and very strategic for our business as we develop our service propositions. We are looking for an experienced and driven individual to drive this Portfolio. You will have ample opportunity to influence how the Managed Services Portfolio is developed and to influence and guide senior leadership in Vodafone Business on your Managed Services Product Strategy.


You will have worked in a Managed Services business or function or are a Product Manager who has experience in building Managed Services offerings as part of your product portfolio.

RESPONSIBILITIES & ACCOUNTABILITIES:

Product Strategy & Roadmap: Develop and manage the product vision, strategy, and roadmap for managed services offerings, ensuring alignment with customer needs, market trends, and company goals.


Market Analysis: Conduct market research to identify trends, opportunities, and customer pain points within the managed services space. Utilize market insights to inform product strategy and prioritize feature development.


Service Design & Development: Collaborate with technical teams to design, develop, and implement managed services that provide value to customers. Define service-level agreements (SLAs) and operational processes.


Product Development: Lead the product development process, including defining product requirements, creating user stories, and overseeing feature prioritization. You will use the Vodafone Product Operating Model Process to develop products from Demand through to Market Launch


Go-to-Market Planning: Lead go-to-market strategies, including positioning, messaging, and pricing for managed services. Work with marketing and sales to create promotional materials and sales enablement tools.


Product Evangelism: Serve as a subject matter expert for managed services products, both internally and externally. Deliver presentations, webinars, and other content to educate stakeholders, customers, and partners about the value and capabilities of our offerings.


Compliance & Security: Ensure all managed services adhere to industry standards, security requirements, and compliance regulations.


Performance Monitoring: Establish key performance indicators (KPIs) and metrics to measure the success of managed services products. Monitor product performance, customer satisfaction, and market trends to identify areas for improvement and optimization. You will be responsible for the Product Success in Vodafone

REQUIREMENTS / QUALIFICATIONS:

5+ years work in a Managed Services Role or Product Management Experience ideally in the IT or Telecoms Industries.
Proven experience with Managed Services Products working with Sales, Product Development, Care and IT Teams
Project Management Skills
Knowledge of Tools and Applications such as Service Now


Professional, proven & senior competence in:
building relationships with key stakeholders in Sales, IT, Care, Partners, Build and Commercial
being the key connection between Group Product and the local Market
creating business and go-to-market plans with and ensuring that they are executed.


Excellent communication and persuasive skills in English, both written and verbal
Comfortable working in an organization based on trust and openness – being empowered to speak up and every day try to improve how we work and how we put customers first.
Negotiating skills and ability to influence.
Bachelor’s degree in a relevant field required.