Remote Customer Service Agent
This is a work from home position on a 6-month fixed term contract.
Infosys BPM
Infosys BPM is the business process management unit of Infosys and started its operations in Ireland in 2014. We deliver exceptional service offerings across numerous sectors - telecommunications, manufacturing, social media, healthcare, edtech, and fintech. We provide voice support, customer service and technical support operations for large global enterprises. We operate across 5 locations in Ireland – Dublin, Wexford, Waterford, Clonmel and Craigavon, supporting multiple clients. Positions are available at each location.
At Infosys, we aim to create an inclusive workplace and leverage the power of diversity for a sustainable competitive advantage, enabling employees to participate, develop and contribute freely and equitably. We are committed to providing a work environment free of discrimination and harassment. We do not discriminate or allow harassment on the basis of race, colour, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status or any other legally protected status.
The role:
You will be working for Infosys BPM on behalf of our partner, as a Customer Service Agent. As frontline staff, you are the first point of contact providing support for a leading brand, delivering a first-class customer experience. In order to deliver the highest level of customer experience skills such as active listening, selective questioning, problem solving and showing empathy are required. You will have the opportunity to participate in a fully paid pre-live training environment which will enable you acquire these skills. We will provide you with the best tools and resources to exceed our customer’s expectations and enable you provide them with a truly remarkable experience.
This is an amazing opportunity to join a global leader in next generation business process management services if you decide to join our team at Infosys BPM. We offer the opportunity to work in a positive, supportive, and competitive environment. This could be the start of a promising and rewarding career with plenty of opportunities for career progression. We promote a positive work-life balance, and we are looking for Customer Service Agents to join our fun and dynamic team here in Infosys.
Paid Training:
All training provided is fully paid and will take on a Virtual platform. As a Customer Service Agent you will complete training that is assigned to the department you will be joining and will be discussed at interview stage.
There are many benefits to working at Infosys:
20 days holiday - pro rata for part time and fixed term contracts
Permanent Contract of Employment
High energy and dynamic work environment
Culture for promoting from within
Learning and development platforms available to all employees
Global company with opportunities for growth across many countries
Free access to the VHI Employee Assistance Programme and to the Virgin Pulse platform
PRSA pension scheme
Eligibility to take part in client bonus schemes on some campaigns
Supportive working environment
The opportunity to make life-long friendships
The part you will play within the Infosys team:
· You will be frontline support for our clients
· Ability to use the systems and tools available to effectively handle customer’s queries
· Strive to achieve and maintain service level statistics
· Maintain a high level of first call resolution and quality assurance
· Contribute to overall team performance within your specialised department
Personal success profile:
· Fluency in English is a pre-requisite for this role
· Passion for providing exceptional service to clients
· IT literate
· Confident telephone manner with strong communications skills
· Self-motivated and friendly with a positive outlook
· Ability to handle confidential information
· Team Player
· Strong attendance, performance and adherence to policies are essential for this role
Candidates will have to complete an online assessment as part of the interviewing process.
Hours of Operation:
40 hours per week within business hours. Fixed shift Thursday - Monday 12.30pm to 9pm and Saturday and Sunday 9am to 5.30pm
Contract:
6-month fixed term contract – following the completion of 6 months there will be opportunities of working from office and/or hybrid options.
Rate of Pay:
Base hourly rate paid at €12.70 per hour.
Location:
This is a remote role. Required to supply a home broadband speed test with sufficient speeds to conduct this role at home. Requirement for the role to reside in Ireland.
YOU MUST BE OVER 18 YEARS OF AGE TO APPLY FOR THIS ROLE
The purpose of this job description is to provide a concise statement of the major responsibilities of this position in a standardised format. It is not intended to describe all elements of the work that may be performed and should not serve as the sole criteria for personnel decisions and actions.
All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer
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Job Type: Fixed term
Contract length: 6 months
Pay: €12.70 per hour
Expected hours: 40 per week
Additional pay:

• Commission pay
• Performance bonus

Benefits:

• Employee assistance program
• Sick pay
• Wellness program
• Work from home

Schedule:

• 8 hour shift

Education:

• Leaving Certificate (preferred)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: Remote
Job Type: Fixed term
Contract length: 6 months
Pay: €12.70 per hour
Expected hours: 40 per week
Additional pay:

• Commission pay
• Performance bonus

Benefits:

• Employee assistance program
• Sick pay
• Wellness program
• Work from home

Schedule:

• 8 hour shift

Education:

• Leaving Certificate (preferred)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: Remote
Reference ID: Wat REFS
Expected start date: 25/11/2024