Ireland Job Openings
Bank of Ireland
Team Leader Income Protection Claims
Dublin
FULL TIME
August 19, 2024
What is the opportunity?
This is an exciting, meaningful and rewarding role and involves working with many internal / external functions. You will work closely with all teams in the Group Risk area and play a key role in supporting our Claims Assessors and Administrators.In this role, you will:
- Mentor team members to meet their full potential in terms of development, productivity and service delivery
- Assist in the preparation and analysis of management information in line with the longer-term planning for the department e.g. forecasting
- Build relationships with both internal and external customers along with the management team
- Develop an in-depth understanding of Income Protection Claims processes and the management of workloads to ensure delivery within agreed service standards along with identification, management and reporting of errors and breaches
- Work with stakeholders to improve processes to achieve efficiencies and reduce operational and compliance risk
What will make you stand out?
You have a minimum of 3 years proven experience in the Financial Services industry and a strong ability to empower and manage a team to achieve set targets within a designated framework. A strong attention to detail as well as excellent problem solving, organisational and decision making skills.You are an energetic self-starter with strong negation and influencing skills along with excellent relationship management. Excellent customer focus with a dedication to delivering a consistently high level of service. You have a flexible approach, a dedication to continuous improvement along with an ability to work as part of a team.
Essential Qualifications
Qualified Financial AdvisorMore about the team
The Income Protection Claims Team assesses and pays all claims arising from the Company's Individual and Group Life Assurance policies. The Income Protection Claims Assessors manage a portfolio of Claims from both our Individual and Corporate Customers.#li-hybrid #ij-hybrid
Why work with us?
The Bank of Ireland company prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports!Your wellbeing is important to us; we have an employee assistance program, Web Doctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!
- Customer Focused - People Manager
- One Group, one team - People Manager
- Agile - People Manager
- Accountable - People Manager
- Manage Risk - People Manager
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please complete this form: https://careers.bankofireland.com/reasonable-accommodations and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
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