Centrical, the Performance Experience Platform, empowers best-in-class customer experiences for the world’s leading brands by building highly engaged and productive frontline teams. The platform personalizes the employee experience, guiding individual success and growth, through AI-driven performance, coaching and quality management, personalized microlearning, and voice of the employee—all wrapped in industry leading gamification to make the experience both fun and rewarding.
In addition, Centrical’s AI copilot empowers frontline managers to develop their teams through more effective and efficient coaching.
Founded in 2013, Centrical serves a diverse client base comprised predominantly of global fortune 500 companies. Our platform is deployed worldwide and used by hundreds of thousands of employees. At Centrical, our people are driven by innovation and passionate about unlocking employee potential. Through a culture that’s encouraging, collaborative, and inclusive, we provide daily opportunities to excel. Centrical operates globally with offices in New York, London and Israel.
Summary:
We seek a creative and detail-oriented Entry-Level Instructional Designer to join our Customer Education Team. In this role, you will be responsible for planning, designing, and developing instructional materials that captivate and educate our users. You will own the learning content development process end-to-end.
Key Responsibilities:

• Collaborate with subject matter experts to gather information and understand learning objectives.

• Follow the microlearning methodology to design and develop instructional materials, including e-learning modules, instructional videos, and interactive guides.

• Assist in updating the Help Center to ensure it reflects the latest product updates, aligning with the evolving educational needs and product enhancements.

• Utilize creative storytelling techniques to make complex information accessible and engaging.

• Ensure all content is clear, concise, and aligned with our brand voice.

• Continuously evaluate and improve instructional materials based on feedback and user performance data.

• Stay up-to-date with industry trends and best practices in instructional design and e-learning.

Qualifications:

• Bachelor’s degree in Instructional Design, Education, Communication, or a related field.

• Strong creative skills with a passion for designing engaging learning experiences.

• Proficiency in English, with excellent written and verbal communication skills.

• Basic knowledge of e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) is a plus.

• Ability to work independently and collaboratively in a fast-paced environment.

• Detail-oriented with strong organizational and project management skills.

If you are a creative thinker with a passion for education and a knack for simplifying complex topics, we would love to hear from you!

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Please send resume to jobs@centrical.com